1 2 Previous Next 66 Replies Latest reply on Apr 24, 2017 6:49 AM by tkn40545525

    Creative Cloud Desktop App stuck on blue spinning wheel after update.

    raphaelP Level 1

      After searching the forums, I found a post suggesting a fix.

       

      I performed the following steps:

       

      1- uninstalled CC desktop app

      2- deleted all the preference files in the OOBE folder for my user profile

      3- rebooted

      4- downloaded CC desktop app again and reinstalled

       

      I get stuck on a blue spinning wheel after the login prompt. All I can see is the behance tab and the apps tab. No home screen, no files tab, no fonts tab... I can go into preferences but cannot make any changes, as it goes back to waiting. My internet access works fine, meanwhile.

       

      Can someone provide suggestions? I'm spending a LOT of time trying to resolve this.


      Thank you

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