1 Reply Latest reply on Nov 20, 2013 3:31 AM by sjpt

    Problems downloading to ADE

    larsy

      I am trying to download an ebook from my library but it will not download on to ADE. The error window states 'Unable to download - Error Getting License. License Server Communication Problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER.'

      This problem began after I had to reinstall ADE due to other computer issues that I had. Any idea how to fix it?

        • 1. Re: Problems downloading to ADE
          sjpt Level 4

          When you reinstalled ADE you either lost your previous authorization, or ADE got it confused. (It often does on reinstall)

           

          ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0