My Collaborator Logs in to veiw form and the screen just stays gray with form central logo in the middle of screen. It was working fine up until 2 weeks ago. We have reset her password, I deleted her as collaborator then added her... but still not fixed. Can someone please advise/help?
What happens when the user signs into https://www.acrobat.com/formscentral/en/home.html, are they able to view their "My Forms" list (as opposed to going to the link to the form they are a collaborator of).
What web browser and operating system are they using? Have they tried an alternate web browser? They should try clearing the cache and restarting the web browser (Google clearing cache for the browser they are using for instructions).