Apologize for the bad experience, Please check your mail and provide me with the required info.
I would try to resolve it ASAP.
I am trying to get my CS6 licensed. I purchased it in January of this year as an upgrade to CS5.
We had some issue when I keyed it and the tech gave me a code that unlocked the software and it ran. The CS5 key did not match the CS6 for some reason.
In June I had to change computers and the same issue happened. The same fix was given.
Last week (Wednesday)I got my computer back from a major crash and started to re-install software. I knew photoshop would be an issue because what had happened in the past. I connected with chat and that was when the fun began. After a half hour Thursday morning, I was told that the tech would have to refer it up to a senior team. I told the tech I has in a deadline crunch and the 2-3 days would not cut it. No compromise after trying to get a quicker response time with no luck, the tech told me have a great day and disconnected.. I connected again Friday ( I had by now missed my presentation on using 3d in Photoshop of all things.) This time after a half hour, the tech tells me that I purchased CS5 on a volume plan (I didn’t know this) and that my CS6 upgrade was a retail and so I would have to purchase the CS6 full price version… Again, I was told have a nice day and that a senior team would contact me – 2-3 business days.. I missed Friday’s delivery as well. I connected again today because I haven’t heard from the “senior team” yet. After a long conversation I get the senior team thing again. By now I am more than frustrated. I finally get a 24 hour response. Right now, the 24 hour response in 3 day too late. I have had this fixed in the past with little or no effort. This is the first time I have been told that the licenses are for volume and/or retail.
I want this fixed. I want the licenses fixed as well so I don’t have to go through this again. Right now, my opinion of Adobe is pretty low.
I tried to reply to your email, but it came back undeliverable... sorry
Hi Tillman, I'll have someone contact you directly to get you fixed up.
7 days...... Still waiting.........