Are you using Presentr 9 ?
We have recently fixed this issue and is availabe for Presenter 9 customers as a patch .
Please update your Presenter using Presenter->Help->Updates.
Thanks for responding. Maybe a little more as to how we are using Adobe Connect may help me here. We do not use Adobe Presenter as a desktop application. We only know we are using Adobe Presenter when we upload fles in to Adobe Connect, and a window comes up and says "Adobe Presenter 9" and then goes away after upload of the file. So, if there is a patch we need to install, we are kinda at a loss as to how to do that within Adobe Connect. Presneter is NOT loaded on our computers, so how do you update Presenter for Adobe COnnect? Any help would be great!
Connect team wanted Presenter to implement a message box that would pop-up whenever connect session times out. This was necessary to stop content from playing when session times out and accuracy of reporting. With this change from both Connect & Presenter, when session times out we show a message box saying that ‘Connect session timed out’. When user presses ‘Ok’ button, content will be closed and the user will be taken back to ‘Login’ screen. This is how it is implemented.
- Once the session is timed out, the subsequent http-posts give a response code ‘-3’ to indicate that session is invalid.
- Presenter checks for this error code for every http-response.
- Once we receive this, we show the message box.
And to support this behavior, there was a change made on the Connect server side also in 9.1 version. However this change does not work properly on Connect servers which are below 9.1. This is because they always return an error code of -3 in meeting scenario.
Details of Pr 9.0.2 Fix:
Since connect team has no plans for back-porting this fix into older version of connect ( i.e, before Connect 9.1 ), Presenter have added code to check the connect server version and if it is below 9.1, Presenter do not show the session timeout warning message. Otherwise Presenter show the message since the connect server has the right implementation to support this behavior.
Having said this,
It will be fixed for you only if you have a adobe Presenter 9.0.2 content uploaded in a connect meeting.
You may update yoyr Presenter using Presenter->Updates.
And hence any content from PRESENTER 9.0.2 on Connect version greater than equal to 9.1 will not have this problem.
Hope this makes things clearer to you.
Adobe Presenter Enginering Team
I understand why the issue occurs, but we CANNOT update Presenter using
the patch you recommend. We DO NOT use presenter at all for creating our
content, so we do not know how we can install the patch. Can you help!!!!
Clifford Heckman, PMP
Dale Carnegie Digital
Adobe Presenter is used to create content . Once you open the Presenter content in Connect, you will not see the timeout message.
So this fix is only for the Presenter content.
Also Adobe Presenter is not used to upload some other content (Non Presenter content) to Connect.
So I need some more information here:
1. What tool you use to create content ?
2. How are you uploading the content in a meeting. Directly from desktop or some zipped folder.
3. The exact steps you follow.
Also it will be good if you can share some sample content you have with me.
Please inbox me at firstname.lastname@example.org
Adobe Presenter Engineering Team