4 Replies Latest reply on Nov 21, 2013 12:51 PM by Gianfri

    Need help to install Indesign CS4 on Win 7

    Gianfri

      Hi all,

       

      sorry if this question has already been asked, but I wasn't able to find the answer.

       

      I am trying to install InDesign CS4 on Windows 7 Pro, 64 bit, with no luck. The installer does not start!

      I am not getting any error message, neither on the screen, nor in the Windows event logs. It simply does nothing.

       

      The matter of fact I know:

       

      - this is a fresh install of Windows, and windows is up-to-date with the latest patches.

      - i am an administrator and I am executing the installer as an administrator

      - Windows UAC is turned off

      - I have downloaded again the package from Adobe

      - i am launching the installer from a folder in D:\

      - system is Pentium G 645 @ 2.9 GHz with 8 GB RAM

      - there is plenty of disk space on C: (68/100 GB) and D: (298/315 GB)

       

      Where can I search for logs, infos, error messages... anything that can explain me why the installer does not start?

       

      Thanks in advance,

       

      Gianfranco