4 Replies Latest reply on Nov 22, 2013 5:17 AM by Peter Spier

    public.dll

    Satheesh OVRM

      hi! i am using 64 bit indesign CS6 and i'm not able to export IDML file. error msg is public.dll

        • 1. Re: public.dll
          Jeff A Wright Adobe Employee

          Moving this discussion to the InDesign forum.

          • 2. Re: public.dll
            Peter Spier Most Valuable Participant (Moderator)

            There is no 64-bit InDesign CS6. Do you mean a 64-bit OS? Which one?

             

            What is the EXACT error message you receive. Is there a crash?

            • 3. Re: public.dll
              Satheesh OVRM Level 1

              Hi Peter,

               

              Greetings from Satheesh!

               

              Yes, You are correct. I'm using Windows 7, Service Pack1, 64-bit OS.

              I'm having licensed version of Adobe CS (Master Collection).

               

              I'm trying to save my InDesign CS6 file to down version using "Save As" or "Export" command.

              Whenever i use this command, I get error message like "Indesign has Stopped working". the following details are showing in the "View Problem details" popup...

               

              ErrorMessage.jpg

               

              Problem signature:

                Problem Event Name:          APPCRASH

                Application Name:          InDesign.exe

                Application Version:          8.0.2.413

                Application Timestamp:          51fb7197

                Fault Module Name:          Public.dll

                Fault Module Version:          8.0.2.413

                Fault Module Timestamp:          51fb711f

                Exception Code:          c0000005

                Exception Offset:          002792c2

                OS Version:          6.1.7601.2.1.0.256.48

                Locale ID:          16393

                Additional Information 1:          0a9e

                Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

                Additional Information 3:          0a9e

                Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

               

              Read our privacy statement online:

                http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

               

              If the online privacy statement is not available, please read our privacy statement offline:

                C:\Windows\system32\en-US\erofflps.txt

               

              Kindly help me to rectify this issue..

              • 4. Re: public.dll
                Peter Spier Most Valuable Participant (Moderator)

                Bad news first. Windows 7 crash reports are pretty useless, so we have to more or less guess at the problem or try some isolation techniques, like Divide & Conquer, to figure out the source of the crash.

                 

                Good news is that Adobe Community: File Crashing on Output - printing/PDF/other has a lot of useful information about troubleshooting this kind of problem. It usually comes down to a bad image, or a bad font. The images are identified through divide and conquer, but font problems amy show up on multiple pages so they're a bit tougher. Troubleshoot font problems | Windows can help with that.

                1 person found this helpful