3 Replies Latest reply on Dec 2, 2013 12:52 PM by mlance73

    CS6 REDEMPTION CODE INVALID

    LSIMPSON161

      I'm pulling me hair out!   Trying to install Photoshop CS6 (mac). Went to web site www.adobe.com/go/getserial and typed my 24 digit redemption code into the six fields. I was very careful not to mix the zero (0) with the leter O.

       

      When I pressed "enter" there is a dialogue box continually stating the code is invalid!

       

      Purchase was from Amazon about two months ago.

       

      Please, any suggestions?

        • 1. Re: CS6 REDEMPTION CODE INVALID
          Curt Y Level 7

          Check to make sure the program is a Mac version.  s/n determines OS.  If it is mac OS then call Adobe and ask them to verify s/n, it could be a fake program.  Happens all the time on eBay.

          • 2. Re: CS6 REDEMPTION CODE INVALID
            LSIMPSON161 Level 1

            Curt, thanks. Just completed a live chat with Adobe customer service and resolved the problem. Got my serial number and headed to my account to start downloading.

            I appreciate your email and when I read it there was a gasp! Bought it through Amazon.

             

            Lenny SimpsonCollision Analysis & Reconstruction, LLCc:  240.876.1412o: & fax: 301.774.4754

             

             

            Date: Thu, 21 Nov 2013 11:14:13 -0800

            From: forums_noreply@adobe.com

            To: simpson161@msn.com

            Subject: CS6 REDEMPTION CODE INVALID

             

             

             

             

             

             

                  

                       

                       

                       

                Re: CS6 REDEMPTION CODE INVALID

             

             

                created by Curt Y in Photoshop General Discussion - View the full discussion

             

             

             

            Check to make sure the program is a Mac version.  s/n determines OS.  If it is mac OS then call Adobe and ask them to verify s/n, it could be a fake program.  Happens all the time on eBay.

             

             

             

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            • 3. Re: CS6 REDEMPTION CODE INVALID
              mlance73

              I have a related problem. I purchased Photoshop on EBay. When registered it on the Adobe website, I received a valid Registration Number. The site then told me I had to contact support. Pray that you never have to contact Adobe support.

               

              I contacted support on 11/15, then again on 11/20, then on 11/26 and I'm waiting online for them now (12/2 now there are only 83 customers in line ahead of me). Each time, I contact support I am told my registration code is valid and they are referring my case to "the relevant team". Last time I was told that "the relevant team" would email me within 24 hours. Yes the last time was 11/26. Today is 12/2. I have received no communication from "the relevant team" in almost a week.

               

              Is it common for Adobe support to stonewall customers who purchase software from other than authorized distributors? I have been told every time that EBay is not an authorized distributor. (They apparently don't understand the Ebay business concept.)

               

              Right now all I want is either a serial number that works, or notice from Adobe that they won't supply me with a serial number so that I can take it to Ebay to get a refund for the product. Instead Adobe is dragging the process on endlessly. Besides, the customer reps keep lying about when I will hear from "the relevant team."

               

              Any advice on how to break the log jam?