RoboHelp Enterprise is currently unavailable.

[mleetmaa]

Hello,

I have a RoboEngine server version 3 and am able to publish a project to the server that has multiple projects that work accordingly. A problem I am having is that one project that I am able to publish and can verify that the files have been moved to the server is not accessible and I am getting the error message in the browser window "RoboHelp Enterprise is currently unavailable."

Has anyone seen this before and how I can fix it?

Your help will greatly be appreciated.

Thanks,

Matti

[mleetmaa · Accepted solution]

Not sure exactly what the problem was, but I have figured out a way to "fix" this problem. After talking with Adobe support and them telling me that we needed to upgrade the server because RH7 has a lot of background "things" being generated and this was causing my error with RoboEngine 3...

Indeed it was one of those "things"... Not sure which one but here is how I fixed it.

1. Created new project
2. Created same folder structure
3. Imported all corresponding files to appropriate folders
4. Re-Setup everything else up and published

Voila! Works good as new!

[rwrich21]

I am having a similar problem that you were having and I have some questions.
1. You say you created a new project with the same folder structure. What do you mean by this statement?
2. You also say you Imported all corresponding files to apprpriate folders. What do you mean.
3. I have 5354 Topics with a very large table of contents. Was your project this big?