1 Reply Latest reply on Nov 21, 2013 8:22 PM by Josh_Corey

    Why can't I view the responses even after I paid the subscription fee?

    melchee

      I've been unable to view the responses to my form even after I paid the subscription fee to upgrade to receive 500 responses. It's been more than a week and I can see that my subscription has been activated but I get a error message saying I am unable to view beyond 5o responses. I've called the help desk several times and each time I have to repeat my story all over again even though I provide them with a case reference number. Then every time, they will tell me that it has been escalated to the next level. I just have to wait. How long more do I need to wait? Is there any other way around it because I need to view those responses urgently!