1 Reply Latest reply on Dec 19, 2007 10:45 AM by johnmccallum

    This program cannot display the webpage

    ConniC Level 1
      We have a .net application written in C# that has had a workable help system in the past. We just recently got back into it & my compiled help (RoboHelp HTML 6, I don't remember which version it was originally compiled on) only works from two windows, all the others receive the folowing message:

      This program cannot display the webpage
      Most likely causes:
      You are not connected to the Internet.
      The website is encountering problems.
      There might be a typing error in the address.

      What you can try:
      Check your Internet connection. Try visiting another website to make sure you are connected.

      Retype the address.

      Go back to the previous page.

      More information

      This problem can be caused by a variety of issues, including:

      Internet connectivity has been lost.
      The website is temporarily unavailable.
      The Domain Name Server (DNS) is not reachable.
      The Domain Name Server (DNS) does not have a listing for the website's domain.

      This is NOT from a server or over a network, it is on my local machine (Vista & it also happens on XP). As I mentioned above two windows work, all the rest will not work using F!, but I can access them from the TOC or Index or Search.

      Any help would be greatly appreciated. Thank you in advance.


        • 1. Re: This program cannot display the webpage
          Level 2
          As I understand your message, you have not recompiled this help file since it was working. Has the application been updated? It seems as though something is broken with the context sensitive help from the application side. As a RoboHelp user, I would use the BugHunter tool to try to track what messages are being sent from the app to the help engine. Compare the two topics that work to the ones that don't. In the help source files open the .hh (or .h) file and the .ali file. These are text files that direct the messages from the app (usually a map number) to the topic filename. You should see consistency between what the app is doing and what the help file expects.