We need details with which to work.
What version of Premiere Elements are you using and on what computer operating system is it running.
What are the properties of the music file that triggers the "the generic error" message?
I am guessing that is it probably iTunes music. But, I will await your details rather than speculate.
If you do have iTunes music, the answer will probably be to convert to a .wav file in iTunes.
Answers are in details.
Thanks! I am using Adobe Premier Elements 11 for the first time. I’ve had it for some time and just decided to try it. I have a Windows 8 PC. I did have problem with iTunes music.
I’m leaving for dinner (wife B’Day) – if you have any other thoughts – please advise. I need all the help I can get.
When you have time, please supply more details on properties of the music...confirm iTunes, confirm file extension. etc/
Then the usual check list if you are just setting up Premiere Elements 11 for the first time...
a. make sure that you have the latest version of QuickTime installed on your computer with Premiere Elements 11.
b. make sure that you are running Premiere Elements 11 as Run As Administrator or from a User Account with Administrative Privileges.
c. How are you importing the music...Add Media/Files and Folders or something else?
d. What are you setting as the project preset for the project involved? Do you find the problem is the same or goes away if you open a new project?
Let us start here and then plan the appropriate troubleshooting strategy based on your details.
Thanks. Happy Birthday Best Wishes to your wife.
Thanks for your help!! I added QuickTime and QuickTime Pro and completed my video.
As I mentioned this is the first time I have used Adobe Premier Elements to create a video. Previously I produced over 50 videos with Pinnacle Studio SW which doesn’t work well on my Windows 8 PC. I’m going to get new Video Editing SW. I read that CyberLink PowerDrector is rated #1 by video-editing-software-review.
Do you have any thoughts/recommendations on this?
Thanks Again and have a great year!
>first time I have used Adobe Premier Elements
The Tutorial Links Page http://forums.adobe.com/thread/1275830 may help
Premiere Elements FAQ List (2 pages of FAQ as of September 2013) http://forums.adobe.com/community/premiere_elements/premiere_elements_faq?view=all
Premiere Elements TIPS List (6 pages of Tips as of September 2013) http://forums.adobe.com/community/premiere_elements/premiere_elements_tips?view=all
You need to go with what works for you. Please consider your choices but always go with the tryout before purchase to assure that the program has the feature set you require and is compatible with your computer environment.
I have been working with (more often troubleshooting the issues of others) for many versions of Premiere Elements and all my installs of the program are working well in my Windows computer environments, Windows XP 32 bit, Windows 7, 8.0, and 8.0.1. There are the givens of latest version of QuickTime installed on the same computer as Premiere Elements (QuickTime Pro not needed for that requirement) and Run As Administrator or from a User Account with Administrative Privileges.
iTunes music has been an on and off issue for many, including Premiere Elements users. So, I would not judge Premiere Elements based on that one criteria. Typically, when the iTunes music creates a problem, it is remedied by conversion to .wav or .mp3.
As for alternative softwares, Windows Live Movie Maker which comes with operating systems seems to be a favorite of the casual video editor. Occasionally I am tempted to take a deeper look at the software that comes with the Blu-ray DVD burner. But I lose interest once I try to use it for video edting purposes. True it is OEM. Maybe upgrading would enhance the matter. But, right now, I am satisfied with what I have and do not explore beyond it.
Thanks for all the follow ups. Wishing you and family Best Wishes and lots of great photo and video taking opportunities.