1 Reply Latest reply on Nov 24, 2013 7:15 PM by sarhunt

Reinstalling?

SeductiveGaming Nov 23, 2013 11:14 PM

I Got an error when I tried to open the program, so I uninstalled it, But on CreativeCloud it says its downloaded, when its no were on my computer, How do I reinstall it?

1. Re: Reinstalling?

sarhunt Nov 24, 2013 7:15 PM (in response to SeductiveGaming)

That sucks! Sorry you're having problems. Few things:

1) Which OS are you on?
2) Did you have any other previous versions of Animate installed?

You can also try running the Cleaner Tool which should remove all instances of Aniamate which may be lingering on your system. Give this a whirl and let us know if it helps.

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Sarah
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