1 Reply Latest reply on Nov 24, 2013 3:56 AM by sjpt

    Autorisation PC failed Adobe digital Editions

    André van Garderen

      By autorisation PC by Adobe Digital Editions the programm says: cannot connect to server, please take care of an internet connection. But i do have an internet connection.

       

      Why is connections with Adobe server failing?

       

      Greats, André van  Garderen

       

      Message was edited by: André van Garderen

        • 1. Re: Autorisation PC failed Adobe digital Editions
          sjpt Level 4

          Various possible things.

           

          1) ~~~~~

          Your firewall is blocking ADE connections.  Double-check the firewall, or run with it (temporarily) turned off.

           

          2) ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

          It may be that the 'cannnot connect to server' is another of these incorrect messages.

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

           

           

          3) ~~~~~~~~~

          There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

          (You can have them both installed at once if you like.)

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

           

          Some people have found ADE trying to upgrade automatically. 

          It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

          Probably best to say no if 2.0.x installation asks if you want to migrate your library.