2 Replies Latest reply on Nov 25, 2013 5:14 PM by janeentraveler

    "Font Capture: Adobe Premiere Elements.exe - Bad Image" error message

    janeentraveler

      I purchased Premiere Elements 11 last year and it has been working fine.  But just put in a new HDD into my laptop and now I can't open Premiere.  I uninstalled / reinstalled the program a couple times today with no improvement.  The problem is always the same: once I reinstal the program and open it, I get this error message::

       

      C:\Windows\system32\QUARTZ.dll is either not designed to run on Windows or it contains an error.  Try installing the program again using the original instalation media or contact your system administrator or the software vendor for support

       

      I tried moving this QUARTZ.dll file, but it says I require permission from TrustedInstaller in order to move this file... whatever that means.

       

      I am running a Dell Studio XPS 1640.  Windows 7 Ultimate 64-bit.

      Please help because I need to get these videos processed!

      Thanks so much,

      Janeen