4 Replies Latest reply: Nov 25, 2013 12:30 AM by Kev Craven RSS

    Is there a direct download link for AE 12.1? Many problems trying to update.

    Kev Craven

      I haven't seen this issue resolved anywhere in the forum...


      I have had so many problems and wasted a whole day (and a half) on trying to ressolve this when I should have been working.


      No surprises that I have installed OS Mavericks recently. Yesterday I was prompted to update the Creative Cloud desktop app, which I did without issue.


      I tried to open After Effects CC and got the infamous error everyone's been getting:

      Screen Shot 2013-11-24 at 14.17.45.png

      So after Googling, I saw that there had been a 12.0.1 patch, but that it was no longer nesessary to install as there is a new version 12.1 - but Creative Cloud Desktop shows that my software is up to date:


      Screen Shot 2013-11-24 at 14.19.30.png

      So I have been hunting for the direct links and managed to get hold of both the 12.0.1 and the 12.1 update files:


      Screen Shot 2013-11-24 at 14.23.00.png

      But when I try to run ether of them, I get this message:


      Screen Shot 2013-11-24 at 14.24.14.png

      I am the 'Administrator' and don't understand why I am getting this error.


      I've tried uninstalling/reinstalling all adobe products. On one occasion upon opening AE I got this error:

      Screen Shot 2013-11-23 at 15.25.32.png

      I've also tried updating through other CC software via the Help > Updates menu. In Photoshop and Premiere the option is greyed out, and in Bridge I get a similar Admin issue error:

      Screen Shot 2013-11-24 at 14.33.27.png

      Screen Shot 2013-11-24 at 14.37.15.png


      So I am thinking perhaps I could try installing a direct download of the full version of 12.1 rather than an update. Does this exist anywhere? Any help would be hugely appreciated!