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When I converted RH6 projects to RH7, I got my em dashes converted to "&emdash;" which showed up in the text. However, I found that if I replaced them by going to Insert > HTML > Symbol > Em Dash, that fixed the problem. Is that what you did, or were you just trying to hard code using HTML view?
RH does do some funny coding (something like <robohelp>—</robohelp>, but the em dashes are showing up correctly for me now.
No, I had not used the Insert.HTML.symbol function. I was hard-coding it using the HTML view.
I tried the method you recommended and it seems to work. And, as you noted, Robohelp does frame the HTML coding with its own marker tag (<robohelp>), which I assume tells RoboHelp not to change it. However, it also puts in another tag (<symbol>), which is not a self-terminating tag. I was trying to avoid extraneous tagging, especially if it was not XML compliant. But, I guess I can work within the constraints of the tool because of the other features.
Just curious, but how does this tagging look after you generate the output? You might have forgotten that RH adds some of its oft-maligned code simply for WYSIWYG editor display purposes (in the source files). Not all of it makes the transition to output. I also suspect that they've introduced some specific code to handle import/export XML, Vista with a new IE browser on the horizon, etc.