2 Replies Latest reply on Nov 25, 2013 2:16 PM by waugst

    digital document

    waugst

      the iPhone that i have my document authorized to is broken.  Is there anyway to remove the document from this device externaly

        • 1. Re: digital document
          sjpt Level 4

          Is the issue that you want to recover the document, or ... ???

          If you have a backup copy of the document it should work on other suitably authorized devices (see below).

          If not, you may be able to persuade the seller to let you re-download it.

           

          Depending how the iPhone is broken there may be ways to extract a document;

          you would need to ask on an iPhone forum.

          Apple has chosen to make up/downloading documents from ios devices awkward even when they are working.

           

          ~~~

          The document is authorized to your Adobe ID.

          You can authorize up to 6 devices at the same time with that ID.

          If the iPhone is broken and you exceed the 6 device max,

          Adobe can reset all your authorizations and you can redo the ones you need.

          Unfortunately, you can't just have the iPad authorization removed.

          • 2. Re: digital document
            waugst Level 1

            Thanks for the info. The issue was that I had authorized the max number of devices and the broken iPhone was one of them.  I will get Adobe to reset the authorizations and start over.