1 Reply Latest reply on Nov 25, 2013 11:04 AM by Mike M

    Flash Player won't work

    nancy rowley

      I had my hard drive fixed on my Mac. It asked me to downlad adobe flash player to play a game at games.com.It downloaded but won't work. I've tried all teh suggestions. I am using Safari. Nancy

        • 1. Re: Flash Player won't work
          Mike M Level 6

          Try this. If any of the files listed to trash are NOT present, naturally you won't have to delete them.

           

          Do a "clean install".

          Download the "offline installer": Flash Player (Mac OS X)

          Save it - DON'T run it yet.

          Spotlight Search "Flash Player.plugin". Search your Mac HD. Trash EVERYTHING that appears in the results.

          Go to [user]/Library/Preferences. (Hold the "Option" key and click "Go" from the Finder menu to access your [user] Library folder.)

          Trash the Macromedia folder (The WHOLE folder).

          Go to Mac HD/Library/Internet Plugins.

          Trash the flashplayer.xpt file.

          Go to: Mac HD/Library/Application Support.

          Trash the Macromedia folder (The WHOLE folder).

          Empty the trash.

          Make sure ALL browsers are fully quit. Press Cmd+Opt+Esc to open the Force Quit window if necessary, to be sure they are no longer running)

          Mount the DMG and run the installer to reinstall Flash Player.

          Once it's all done, open Safari and go to Safari>Preferences>Security. Make sure "Allow All Other Plugins" in checked.