1 Reply Latest reply on Nov 25, 2013 9:33 AM by sjpt

    Failure to download library books

    Alan347

      When I try to download a library book everything looks ok from the library end but "Digital Editions" will not load. The following dialogue box appears: Download failed. Network connection was lost. Please check your internet connection and try again. Needless to say, the internet connection is ok.

        • 1. Re: Failure to download library books
          sjpt Level 4

          Two possible problems.

           

          1) ~~~~~~~~

          Check your firewall to make sure Digital Editions is not blocked.  Maybe check by (temporarily) turning off firewall.

           

          2) ~~~~~~~~~

          There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

          (You can have them both installed at once if you like.)

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

           

           

          Some people have found ADE trying to upgrade automatically. 

          It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

          Probably best to say no if 2.0.x installation asks if you want to migrate your library.