5 Replies Latest reply on Nov 25, 2013 12:39 PM by bluebob

Serial for photoshop CC ?

bluebob Nov 25, 2013 9:34 AM

Hi,

I take a Creative Cloud for Photographer account, but photoshop ask me for a serial number, how can I do ?

Thanks

1. Re: Serial for photoshop CC ?

Curt Y Nov 25, 2013 9:35 AM (in response to bluebob)

There is no serial number, just your Adobe ID
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2. Re: Serial for photoshop CC ?

bluebob Nov 25, 2013 9:39 AM (in response to Curt Y)

Yes, I put my adobe ID, but in the next window it want a serial number.
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3. Re: Serial for photoshop CC ?

Curt Y Nov 25, 2013 9:44 AM (in response to bluebob)

If it asks for one there is incorrect information in your account. Read this doc and hopefully it will help you solve problem. http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
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4. Re: Serial for photoshop CC ?

photod'art Nov 25, 2013 12:27 PM (in response to Curt Y)

I have the same problem,photoshop cc wants serial number,I checked all options from link above and still the same
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5. Re: Serial for photoshop CC ?

bluebob Nov 25, 2013 12:39 PM (in response to photod'art)

It's resolved for me with the great help of the technical support team. Contact them with the chat. Be patient they can help you.
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