8 Replies Latest reply on Nov 26, 2013 4:06 PM by Curt Y

    Photoshop CS6 Crashing

    AliMathiesen

      Everytime I open photoshop to edit a simple photo it crashes. Almost as soon as I press clone tool or any other tool it crashes. Its not my computer, or the space on my computer or my video drives. I was going to uninstall then re-install but I am scared because I have the CD but not my serial number. Can you request and new one? Thanks for any help!

        • 1. Re: Photoshop CS6 Crashing
          Trevor.Dennis Adobe Community Professional (Moderator)

          Has this just recently started happening?  What operating system are you using, and have you recently updated it?  Can you upload the Crash Log?

          • 2. Re: Photoshop CS6 Crashing
            AliMathiesen Level 1
            Hi,

             

            My program has been acting like this for a few weeks.

             

             

            Operating System: Windows 7 professional 64 bit. Kept up to date with current windows updates.

             

            Crash Log:


            Log Name:      Application
            Source:        Application Error
            Date:          25/11/2013 5:08:28 PM
            Event ID:      1000
            Task Category: (100)
            Level:         Error
            Keywords:      Classic
            User:          N/A
            Computer:      Perry-PC
            Description:
            Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045
            Faulting module name: aticfx64.dll, version: 8.17.10.1230, time stamp: 0x52212b09
            Exception code: 0xc0000005
            Fault offset: 0x00000000000a112e
            Faulting process id: 0x300
            Faulting application start time: 0x01ceea3b9825b315
            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
            Faulting module path: C:\Windows\system32\aticfx64.dll
            Report Id: dfafc6f9-562e-11e3-a705-4c72b924c583
            Event Xml:
            <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
               <System>
                <Provider Name="Application Error" />
                <EventID Qualifiers="0">1000</EventID>
                <Level>2</Level>
                <Task>100</Task>
                 <Keywords>0x80000000000000</Keywords>
                <TimeCreated SystemTime="2013-11-26T00:08:28.000000000Z" />
                <EventRecordID>8761</EventRecordID>
                <Channel>Application</Channel>
                 <Computer>Perry-PC</Computer>
                <Security />
              </System>
              <EventData>
                <Data>Photoshop.exe</Data>
                <Data>13.0.0.0</Data>
                <Data>4f61c045</Data>
                 <Data>aticfx64.dll</Data>
                <Data>8.17.10.1230</Data>
                <Data>52212b09</Data>
                <Data>c0000005</Data>
                <Data>00000000000a112e</Data>
                 <Data>300</Data>
                <Data>01ceea3b9825b315</Data>
                <Data>C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe</Data>
                <Data>C:\Windows\system32\aticfx64.dll</Data>
                 <Data>dfafc6f9-562e-11e3-a705-4c72b924c583</Data>
              </EventData>
            </Event>

             

             

             

             

            Thanks for any help you can provide me with.

             

             

            Ali

            • 3. Re: Photoshop CS6 Crashing
              Curt Y Level 7

              You are crashing on your ATI driver.   Go to ATI website and download latest driver.

              • 4. Re: Photoshop CS6 Crashing
                AliMathiesen Level 1

                I have the latest driver from September installed. Anything else?

                • 5. Re: Photoshop CS6 Crashing
                  Curt Y Level 7

                  This is from your crash log.  Faulting module name: aticfx64.dll, version: 8.17.10.1230, time stamp: 0x52212b09  This says program crashing on ATI driver.

                   

                  You should be using Catalyst 13.9 driver which came out about 3-4 months ago.  Make sure you are using makers website and not MS.  In Help/Sys Info you can see driver date.

                   

                  If unsure use the ATI driver wipe program to delete all drivers and reinstall with 13.9.

                  • 6. Re: Photoshop CS6 Crashing
                    Curt Y Level 7

                    Also, update your PS as you are on 13.0.  Click on Help/Updates.

                    • 7. Re: Photoshop CS6 Crashing
                      AliMathiesen Level 1

                      Okay I re-installed the ATI to the newest 13.9, and also updated my PS... Still crashes... anything else haha..

                      Thanks guys

                      • 8. Re: Photoshop CS6 Crashing
                        Curt Y Level 7

                        If you look at the crash report the culpret is Faulting Module.  If it still says ati - - - then am at a loss.

                         

                        Next step would be to see if card is OK.  Click on Help/sys info and see what it says about video card.  If you have an old card it may be just too slow.  Look here http://www.videocardbenchmark.net/.   Should have a score at least 400-500.