1 Reply Latest reply on Nov 25, 2013 7:49 PM by Josh_Corey

    trouble with my 'au' status ???

    Balfourhouse Level 1


      i would like to upgrade to a paid subscription but your system says my gmail address

      clairebyers22@gmail.com is registered to an "au" and that i need an address in 'your country' (what ever that means)


      whats the problem with my address, i want to use this one



        • 1. Re: trouble with my 'au' status ???
          Josh_Corey Adobe Employee



          It should only matter where your billing address is, you have to pay using a card that has a billing address in a country FormsCentral supports purchasing from.  I think that it can make a difference what locale you have your FormsCentral account set to. 


          This is a list of the countries you are able to purchase FormsCentral from (billing address): http://forums.adobe.com/docs/DOC-1375


          This FAQ can help with unsupported country purchasing errors: http://forums.adobe.com/docs/DOC-2984


          If that does not help, the error you recieved sounds strange and I can't imagine anything about your Gmail address is relevant, can you send me a screenshot of the error you see to jcorey@adobe.com and include a reference to this Forum post (Subject or URL) in your email.