1 2 Previous Next 58 Replies Latest reply on Sep 15, 2017 8:30 AM by gudiva69

    ACSM files cause Adobe Digital Editions to crash

    jjjnagy Level 1

      So, I've been reading these forums trying to find an answer, but I haven't read about someone with the same problem. (If you know of a discussion where a solution was already posted, please link me if possible.) So, I decided to post this issue and see if anyone has some ideas about what to do.

       

      I'm running OS 10.6.8 and the most recent Adobe Digital Editions. ADE can open/download some acsm files perfectly fine. However, for many, the application unexpectedly quits as soon as I try to open the acsm file. I know it's not the file, since I can send the file to someone else who uses the same computer and ADE version, and he can open the acsm just fine. I also know it's probably not ADE itself or my connection/firewall/etc., since I can open/download other acsm files perfectly fine. However, there seems to be a large number of acsm files that simply won't work for me and cause ADE to quit unexpectedly. Like I said, these same files work for someone else running the same version of ADE. Where should I look for the problem? These are not public library books. I do research at a graduate school, and these are ebooks that my school has paid for (the tech people there have been unable to help me). The person I sent the acsm files to test is not part of the institution, and yet he can still open the acsm files that I downloaded but can't open. So, I don't think it has to do with authorization either.

       

      Does anyone have some trobleshooting suggestions beyond what I've just enumerated? Yes, I have uninstalled it and redownloaded it several times, along with essentially every other suggestion I've read on the forums, and still, many acsm files simply cause ADE to unexpectedly quit. If someone really wants, I can paste the entire error message that's given when it unexpectedly quits.

       

      Thanks for any help.

        • 1. Re: ACSM files cause Adobe Digital Editions to crash
          sjpt Level 4

          One possible reason, though I haven't seen your exact symptoms before.

           

          ~~~~~~~~~

          There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

          (You can have them both installed at once if you like.)

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172


          Some people have found ADE trying to upgrade automatically. 

          It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

          Probably best to say no if 2.0.x installation asks if you want to migrate your library.


          • 2. Re: ACSM files cause Adobe Digital Editions to crash
            jjjnagy Level 1

            Hi, thanks for your response. I saw that suggestion (possibly posted by you, or someone else?) and tried that, but it didn't seem to work at all. I'm going to try having someone look at the error message. That's for taking the time to respond!

            • 3. Re: ACSM files cause Adobe Digital Editions to crash
              chesterbr Level 1

              I have a likewise problem with Digital Editions 4.0 on Mac OS 10.9.5: I can open/fullfill the acsm file I got from the library. I can authorize/deauthorize the device, browse it, read non-DRM PDFs already there... but whenever I try transfering the book, the application crashes. Although I noticed it *also* crashes when I plug-in the device (Kobo Glo) with the application open...

              • 4. Re: ACSM files cause Adobe Digital Editions to crash
                kikisf Level 1

                mine crashes as well. i have a mac and had 17.2 upgraded to 4 downgraded to 3 and it still keeps happening

                • 5. Re: ACSM files cause Adobe Digital Editions to crash
                  tracykbg Level 1

                  Same with me... ADE 4.0 won't open any books longer than 10 pages. Can't find any older editions

                  Assignment due and can't read the book I just paid $30 for ... uncool!

                  • 7. Re: ACSM files cause Adobe Digital Editions to crash
                    bethcarey1 Level 1

                    This worked, thank you!

                    • 8. Re: ACSM files cause Adobe Digital Editions to crash
                      Treeman49 Level 1

                      I have the same problem as jjjnagy. Yosemite 10.10.1, ADR 4.0.2, Kobo Aura H2O. Downloading ACSM files from Ontario Library Service. ADE downloads the file and then crashes before completing the download but leaves an incomplete copy in the ADE bookshelf but it can't be opened or transferred without crashing. It can be removed.

                      • 9. Re: ACSM files cause Adobe Digital Editions to crash
                        Treeman49 Level 1

                        When I download an ACSM file from Kobo to ADE everything works fine and I can transfer it to my Kobo with no issues, so the problem appears to be related to Ontario Library Service ACSM files?

                        • 10. Re: ACSM files cause Adobe Digital Editions to crash
                          tesskay Level 1

                          Having same prob as thread author. Running OS X 10.10.1 with latest ADE. Have successfully opened one book and can't get the other, both from the Vancouver Public Library.

                          • 11. Re: ACSM files cause Adobe Digital Editions to crash
                            tbopod Level 1

                            Same problem with Vancouver Public Library files. The first short story synced just fine, second (longer book) crashes the application every time I try to move it to my Kobo. I installed the older version and that didn't fix it. I'm OSX 10.7.5. Any help would be appreciated.

                            • 12. Re: ACSM files cause Adobe Digital Editions to crash
                              Treeman49 Level 1

                              Just tried downloading 'No Relation' by Terry Fallis from the Ontario Library Service and ADE crashed...OSX Yosemite 10.10.1

                              • 13. Re: ACSM files cause Adobe Digital Editions to crash
                                what_what Level 1

                                I'm having the same problem with ACSM files from the Ontario Library Service.  I hope this is taken care of soon.

                                • 14. Re: ACSM files cause Adobe Digital Editions to crash
                                  ccherryns Level 1

                                  Also having trouble with ACSM files from an Ontario public library, and on a mac.

                                  • 15. Re: ACSM files cause Adobe Digital Editions to crash
                                    mdgarnett Level 1

                                    Having same problem with ACSM files from King County (Washington) library system

                                    • 16. Re: ACSM files cause Adobe Digital Editions to crash
                                      dumphucker Level 1

                                      Thanks so much!  This totally worked and quickly for our 1200 page book when it was crashing constantly with newer edition.  We are with Vancouver Island Public Library and Kobo Aura running OSX 10.7.5

                                      You are awesome!

                                      george

                                      • 17. Re: ACSM files cause Adobe Digital Editions to crash
                                        Sitrucz Level 1

                                        I'm having the same crashing issue with the Westmoreland Public Library Network.  ADE 4.x crashes downgraded to 2.0.1 and all is fine on OS X 10.10.2.  The 1.7.2 link above worries me since it's not on Adobe's site.

                                        • 18. Re: ACSM files cause Adobe Digital Editions to crash
                                          chiragjuneja Level 1

                                          Please try the new release of ADE (link: http://www.adobe.com/solutions/ebook/digital-editions/download.html)

                                           

                                          Some important kobo related bugs/crashes are fixed in this release.

                                           

                                          I hope it fixes your crash issue as well.

                                           

                                          Let me know if it works for you.

                                           

                                          -chirag

                                          • 19. Re: ACSM files cause Adobe Digital Editions to crash
                                            Treeman49 Level 1

                                            Hi...thank you for suggesting this. I downloaded and installed and migrated data and then tried downloading a new acsm book from the Ontario Library Service but it still crashed unexpectedly during fulfilment.

                                            • 20. Re: ACSM files cause Adobe Digital Editions to crash
                                              mdgarnett Level 1

                                              4.03 for the Mac seems to have solved my crashing problems.  I downloaded an .acsm file from my library and it opened without any problems.

                                              • 21. Re: ACSM files cause Adobe Digital Editions to crash
                                                chiragjuneja Level 1

                                                Glad to hear it @mdarnett.

                                                • 22. Re: ACSM files cause Adobe Digital Editions to crash
                                                  chiragjuneja Level 1

                                                  Hi Treeman49,

                                                   

                                                  Can you share the following details:

                                                  OS (Win/Mac),

                                                  OS Version,

                                                  Error/Logs of the crash if any.

                                                  Does ADE crash while downloading the book or book gets downloaded and ADE crashes while opening it?

                                                   

                                                  -Chirag

                                                  • 23. Re: ACSM files cause Adobe Digital Editions to crash
                                                    mauror93795266 Level 1

                                                    I am having the same problem.

                                                     

                                                    OS (Win/Mac), MAC or IPad

                                                    OS Version, OSX 10.10.2 (14C109)

                                                    Error/Logs of the crash if any.

                                                     

                                                    Process:               Adobe Digital Editions [28517]

                                                    Path:                  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

                                                    Identifier:            com.adobe.adobedigitaleditions.app

                                                    Version:               4.0.3 (1)

                                                    Code Type:             X86-64 (Native)

                                                    Parent Process:        ??? [1]

                                                    Responsible:           Adobe Digital Editions [28517]

                                                    User ID:               501

                                                     

                                                     

                                                    Date/Time:             2015-02-12 15:11:25.543 -0500

                                                    OS Version:            Mac OS X 10.10.2 (14C109)

                                                    Report Version:        11

                                                    Anonymous UUID:        8C63E325-449B-15B1-8BA5-016E6FF6BB06

                                                     

                                                     

                                                    Sleep/Wake UUID:       6071F74F-E544-48C7-BBFE-3D30BC932352

                                                     

                                                     

                                                    Time Awake Since Boot: 100000 seconds

                                                    Time Since Wake:       680 seconds

                                                     

                                                     

                                                    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

                                                     

                                                     

                                                    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

                                                    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

                                                     

                                                     

                                                    VM Regions Near 0:

                                                    -->

                                                        __TEXT                 0000000101ec7000-0000000102733000 [ 8624K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

                                                     

                                                     

                                                    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                                                    0   com.adobe.adobedigitaleditions.app 0x000000010215d3a9 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355

                                                    1   ePub3.dylib                   0x00000001031a5ebb ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStrea m, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339

                                                    2   ePub3.dylib                   0x00000001031a82fb std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub 3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 125

                                                    3   ePub3.dylib                   0x00000001031a6ffd ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3 ::ManifestItem const>) const + 437

                                                    4   ePub3.dylib                   0x000000010315c64a ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 270

                                                    5   ePub3.dylib                   0x000000010316cf9a ePub3::ManifestItem::ReferencedDocument() const + 176

                                                    6   ePub3.dylib                   0x000000010314f2b0 ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 118

                                                    7   ePub3.dylib                   0x00000001031573c7 ePub3::Package::Unpack() + 26647

                                                    8   com.adobe.adobedigitaleditions.app 0x00000001021fa362 BookContainer::OpenFile(ePub3::string const&) + 2222

                                                    9   com.adobe.adobedigitaleditions.app 0x00000001021fac2f BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43

                                                    10  com.adobe.adobedigitaleditions.app 0x000000010215c029 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007

                                                    11  ePub3.dylib                   0x0000000103131efb ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 793

                                                    12  ePub3.dylib                   0x0000000103149f7c ePub3::Container::OpenContainer(ePub3::string const&) + 68

                                                    13  com.adobe.adobedigitaleditions.app 0x000000010203e17f dpdoc::Document::getPackageProps(char const*) + 311

                                                    14  com.adobe.adobedigitaleditions.app 0x0000000101f788b2 _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 220

                                                    15  com.adobe.adobedigitaleditions.app 0x0000000101ed3554 +[Reader createReaderHandle:type:readerHandle:errorString:] + 104

                                                    16  com.adobe.adobedigitaleditions.app 0x0000000101ee3012 -[MainWindowController openBookInReadingView:errorString:] + 184

                                                    17  com.adobe.adobedigitaleditions.app 0x0000000101ee3379 -[MainWindowController onReadInMainWindow:] + 264

                                                    18  com.apple.CoreFoundation       0x00007fff960f9cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

                                                    19  com.apple.CoreFoundation       0x00007fff95feb244 _CFXNotificationPost + 3140

                                                    20  com.apple.Foundation           0x00007fff9372ec31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

                                                    21  com.adobe.adobedigitaleditions.app 0x0000000101f2ddd6 -[DECardView cardItemDoubleClick:withEvent:] + 86

                                                    22  com.adobe.adobedigitaleditions.app 0x0000000101f2ef74 -[DECardItemView mouseDown:] + 240

                                                    23  com.apple.AppKit               0x00007fff8da3da18 -[NSWindow _reallySendEvent:] + 12721

                                                    24  com.apple.AppKit               0x00007fff8d4c416e -[NSWindow sendEvent:] + 446

                                                    25  com.adobe.adobedigitaleditions.app 0x0000000101f00c6f -[CustomWindow sendEvent:] + 64

                                                    26  com.apple.AppKit               0x00007fff8d476451 -[NSApplication sendEvent:] + 4183

                                                    27  com.adobe.adobedigitaleditions.app 0x0000000101f07023 -[CustomApplication sendEvent:] + 52

                                                    28  com.apple.AppKit               0x00007fff8d302608 -[NSApplication run] + 711

                                                    29  com.apple.AppKit               0x00007fff8d2eda14 NSApplicationMain + 1832

                                                    30  com.adobe.adobedigitaleditions.app 0x0000000101ec8604 start + 52

                                                     

                                                     

                                                    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                                                    0   libsystem_kernel.dylib         0x00007fff8abcd232 kevent64 + 10

                                                    1   libdispatch.dylib             0x00007fff94ffba6a _dispatch_mgr_thread + 52

                                                     

                                                     

                                                    Thread 2:: com.apple.NSURLConnectionLoader

                                                    0   libsystem_kernel.dylib         0x00007fff8abc74de mach_msg_trap + 10

                                                    1   libsystem_kernel.dylib         0x00007fff8abc664f mach_msg + 55

                                                    2   com.apple.CoreFoundation       0x00007fff9604db34 __CFRunLoopServiceMachPort + 212

                                                    3   com.apple.CoreFoundation       0x00007fff9604cffb __CFRunLoopRun + 1371

                                                    4   com.apple.CoreFoundation       0x00007fff9604c858 CFRunLoopRunSpecific + 296

                                                    5   com.apple.CFNetwork           0x00007fff8e8b7c80 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

                                                    6   com.apple.Foundation           0x00007fff9379490a __NSThread__main__ + 1345

                                                    7   libsystem_pthread.dylib       0x00007fff95fa1268 _pthread_body + 131

                                                    8   libsystem_pthread.dylib       0x00007fff95fa11e5 _pthread_start + 176

                                                    9   libsystem_pthread.dylib       0x00007fff95f9f41d thread_start + 13

                                                     

                                                     

                                                    Thread 3:: com.apple.CFSocket.private

                                                    0   libsystem_kernel.dylib         0x00007fff8abcc3fa __select + 10

                                                    1   libsystem_pthread.dylib       0x00007fff95fa1268 _pthread_body + 131

                                                    2   libsystem_pthread.dylib       0x00007fff95fa11e5 _pthread_start + 176

                                                    3   libsystem_pthread.dylib       0x00007fff95f9f41d thread_start + 13

                                                     

                                                     

                                                    Thread 4:

                                                    0   libsystem_kernel.dylib         0x00007fff8abc74de mach_msg_trap + 10

                                                    1   libsystem_kernel.dylib         0x00007fff8abc664f mach_msg + 55

                                                    2   com.apple.CoreFoundation       0x00007fff9604db34 __CFRunLoopServiceMachPort + 212

                                                    3   com.apple.CoreFoundation       0x00007fff9604cffb __CFRunLoopRun + 1371

                                                    4   com.apple.CoreFoundation       0x00007fff9604c858 CFRunLoopRunSpecific + 296

                                                    5   com.apple.AppKit               0x00007fff8d47233b _NSEventThread + 137

                                                    6   libsystem_pthread.dylib       0x00007fff95fa1268 _pthread_body + 131

                                                    7   libsystem_pthread.dylib       0x00007fff95fa11e5 _pthread_start + 176

                                                    8   libsystem_pthread.dylib       0x00007fff95f9f41d thread_start + 13

                                                     

                                                     

                                                    Thread 5:

                                                    0   libsystem_kernel.dylib         0x00007fff8abcc94a __workq_kernreturn + 10

                                                    1   libsystem_pthread.dylib       0x00007fff95f9f40d start_wqthread + 13

                                                     

                                                     

                                                    Thread 6:

                                                    0   libsystem_kernel.dylib         0x00007fff8abcc94a __workq_kernreturn + 10

                                                    1   libsystem_pthread.dylib       0x00007fff95f9f40d start_wqthread + 13

                                                     

                                                     

                                                    Thread 7:

                                                    0   libsystem_kernel.dylib         0x00007fff8abcc94a __workq_kernreturn + 10

                                                    1   libsystem_pthread.dylib       0x00007fff95f9f40d start_wqthread + 13

                                                     

                                                     

                                                    Thread 0 crashed with X86 Thread State (64-bit):

                                                      rax: 0x00007fff5dd33bb8  rbx: 0x00007fff5dd33c80  rcx: 0x0000000000000000  rdx: 0x0000000000000008

                                                      rdi: 0x0000000000000000  rsi: 0x00007fff5dd33b19  rbp: 0x00007fff5dd33c50  rsp: 0x00007fff5dd33b80

                                                       r8: 0x000000000000002f   r9: 0x0000000000000020  r10: 0x00000000000130c0  r11: 0x00007fff5dd33b19

                                                      r12: 0x00006080001cdf38  r13: 0x0000600000421ea0  r14: 0x0000000000010810  r15: 0x0000000000000000

                                                      rip: 0x000000010215d3a9  rfl: 0x0000000000010206  cr2: 0x0000000000000000

                                                     

                                                    Logical CPU:     1

                                                    Error Code:      0x00000004

                                                    Trap Number:     14

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                    External Modification Summary:

                                                      Calls made by other processes targeting this process:

                                                        task_for_pid: 6

                                                        thread_create: 0

                                                        thread_set_state: 0

                                                      Calls made by this process:

                                                        task_for_pid: 0

                                                        thread_create: 0

                                                        thread_set_state: 0

                                                      Calls made by all processes on this machine:

                                                        task_for_pid: 415223

                                                        thread_create: 0

                                                        thread_set_state: 0

                                                     

                                                     

                                                    VM Region Summary:

                                                    ReadOnly portion of Libraries: Total=227.3M resident=72.2M(32%) swapped_out_or_unallocated=155.1M(68%)

                                                    Writable regions: Total=78.1M written=9296K(12%) resident=16.5M(21%) swapped_out=3528K(4%) unallocated=61.6M(79%)

                                                     

                                                    REGION TYPE                      VIRTUAL

                                                    ===========                      =======

                                                    Activity Tracing                   2048K

                                                    CG backing stores                  4040K

                                                    CG image                            132K

                                                    CG shared images                    240K

                                                    CoreImage                             8K

                                                    CoreUI image data                   100K

                                                    Foundation                            4K

                                                    Image IO                            248K

                                                    Kernel Alloc Once                     8K

                                                    MALLOC                             41.0M

                                                    MALLOC (admin)                       32K

                                                    Memory Tag 242                       12K

                                                    Memory Tag 251                        8K

                                                    OpenCL                               16K

                                                    STACK GUARD                        56.0M

                                                    Stack                              11.1M

                                                    VM_ALLOCATE                        17.2M

                                                    __DATA                             21.1M

                                                    __IMAGE                             528K

                                                    __LINKEDIT                         78.2M

                                                    __TEXT                            149.1M

                                                    __UNICODE                           544K

                                                    mapped file                        67.6M

                                                    shared memory                         4K

                                                    ===========                      =======

                                                    TOTAL                             449.1M

                                                     

                                                     

                                                    Model: MacBookAir3,2, BootROM MBA31.0061.B07, 2 processors, Intel Core 2 Duo, 2.13 GHz, 4 GB, SMC 1.66f61

                                                    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

                                                    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D5946382020

                                                    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D5946382020

                                                    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD1), Broadcom BCM43xx 1.0 (5.106.98.100.24)

                                                    Bluetooth: Version 4.3.2f6 15235, 3 services, 19 devices, 1 incoming serial ports

                                                    Network Service: AirPort, AirPort, en0

                                                    Serial ATA Device: APPLE SSD TS256C, 251 GB

                                                    USB Device: FaceTime Camera (Built-in)

                                                    USB Device: Internal Memory Card Reader

                                                    USB Device: Apple Internal Keyboard / Trackpad

                                                    USB Device: BRCM2070 Hub

                                                    USB Device: Bluetooth USB Host Controller

                                                    Thunderbolt Bus:

                                                     

                                                    Does ADE crash while downloading the book or book gets downloaded and ADE crashes while opening it?

                                                    - Crashes while downloading. After I reopened it said 0 pages.

                                                    - Downgraded to ADE 3.0, installed the book without issues. I can open it too.

                                                    - Upgraded to ADE 4.0.3, the book is still there.

                                                    - Tried to open it and it crashed with the log above.

                                                    • 24. Re: ACSM files cause Adobe Digital Editions to crash
                                                      Treeman49 Level 1

                                                      Hi chiragjuneja...thank you for your interest in this. I tried including the error log but Adobe Forum wouldn't accept it likley because it's too long. So, I've cut it back by removing the binary images...I can send them if you want; I don't know how useful the entire tome is!


                                                      OSX Yosemite version 10.10.2 (14C109)

                                                      ADE version 4.0.3 (1)

                                                       

                                                      ADE downloads (fulfilling) the book and then crashes right at the end and leaves the title of the book in the ADE library with 0 pages. It can be returned with no error.

                                                       

                                                      ADE Error Message: "Adobe Digital Editions Quit Unexpectedly"

                                                       

                                                      Process:               Adobe Digital Editions [19761]

                                                      Path:                  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

                                                      Identifier:            com.adobe.adobedigitaleditions.app

                                                      Version:               4.0.3 (1)

                                                      Code Type:             X86-64 (Native)

                                                      Parent Process:        ??? [1]

                                                      Responsible:           Adobe Digital Editions [19761]

                                                      User ID:               501

                                                       

                                                       

                                                      Date/Time:             2015-02-12 15:31:39.550 -0500

                                                      OS Version:            Mac OS X 10.10.2 (14C109)

                                                      Report Version:        11

                                                      Anonymous UUID:        9D41736C-59DF-0908-72A3-A4BC420F0B32

                                                       

                                                       

                                                      Sleep/Wake UUID:       96A9C4AE-9835-4FC3-8AFC-00CB477410ED

                                                       

                                                       

                                                      Time Awake Since Boot: 220000 seconds

                                                      Time Since Wake:       190 seconds

                                                       

                                                       

                                                      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

                                                       

                                                       

                                                      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

                                                      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

                                                       

                                                       

                                                      VM Regions Near 0:

                                                      -->

                                                          __TEXT                 00000001096a0000-0000000109f0c000 [ 8624K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

                                                       

                                                       

                                                      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                                                      0   com.adobe.adobedigitaleditions.app 0x00000001099363a9 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355

                                                      1   ePub3.dylib                   0x000000010a97eebb ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStrea m, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339

                                                      2   ePub3.dylib                   0x000000010a9812fb std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub 3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 125

                                                      3   ePub3.dylib                   0x000000010a97fffd ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3 ::ManifestItem const>) const + 437

                                                      4   ePub3.dylib                   0x000000010a93564a ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 270

                                                      5   ePub3.dylib                   0x000000010a945f9a ePub3::ManifestItem::ReferencedDocument() const + 176

                                                      6   ePub3.dylib                   0x000000010a9282b0 ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 118

                                                      7   ePub3.dylib                   0x000000010a9303c7 ePub3::Package::Unpack() + 26647

                                                      8   com.adobe.adobedigitaleditions.app 0x00000001099d3362 BookContainer::OpenFile(ePub3::string const&) + 2222

                                                      9   com.adobe.adobedigitaleditions.app 0x00000001099d3c2f BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43

                                                      10  com.adobe.adobedigitaleditions.app 0x0000000109935029 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007

                                                      11  ePub3.dylib                   0x000000010a90aefb ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 793

                                                      12  ePub3.dylib                   0x000000010a922f7c ePub3::Container::OpenContainer(ePub3::string const&) + 68

                                                      13  com.adobe.adobedigitaleditions.app 0x000000010981717f dpdoc::Document::getPackageProps(char const*) + 311

                                                      14  com.adobe.adobedigitaleditions.app 0x00000001097518b2 _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 220

                                                      15  com.adobe.adobedigitaleditions.app 0x00000001096ac554 +[Reader createReaderHandle:type:readerHandle:errorString:] + 104

                                                      16  com.adobe.adobedigitaleditions.app 0x00000001096bc012 -[MainWindowController openBookInReadingView:errorString:] + 184

                                                      17  com.adobe.adobedigitaleditions.app 0x00000001096bc379 -[MainWindowController onReadInMainWindow:] + 264

                                                      18  com.apple.CoreFoundation       0x00007fff86a32cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

                                                      19  com.apple.CoreFoundation       0x00007fff86924244 _CFXNotificationPost + 3140

                                                      20  com.apple.Foundation           0x00007fff8d286c31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

                                                      21  com.adobe.adobedigitaleditions.app 0x00000001096e2bd4 -[FulfillmentTaskManager onLibraryItemDidAdd:] + 97

                                                      22  com.apple.CoreFoundation       0x00007fff86a32cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

                                                      23  com.apple.CoreFoundation       0x00007fff86924244 _CFXNotificationPost + 3140

                                                      24  com.apple.Foundation           0x00007fff8d286c31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

                                                      25  com.adobe.adobedigitaleditions.app 0x00000001096b1699 -[LibraryViewController onRecordAdded:recordHandle:] + 488

                                                      26  com.adobe.adobedigitaleditions.app 0x00000001096bcb76 -[AppDelegate onCallBack:param1:param2:] + 209

                                                      27  com.adobe.adobedigitaleditions.app 0x00000001099c41dd dplib::LibraryImpl::itemSaved(uft::sref<dplib::ContentRecordImpl> const&) + 239

                                                      28  com.adobe.adobedigitaleditions.app 0x00000001099c60ad dplib::WriteFileCallback<dplib::ContentRecordImpl>::invoke(dp::Unknown*) + 47

                                                      29  com.adobe.adobedigitaleditions.app 0x00000001097cf792 dpio::FileWriter::bytesReady(unsigned long, dp::Data const&, bool) + 408

                                                      30  com.adobe.adobedigitaleditions.app 0x00000001097ca237 dpio::DataStream::requestBytes(unsigned long, unsigned long) + 121

                                                      31  com.adobe.adobedigitaleditions.app 0x00000001097ca182 dpio::DataStream::requestInfo() + 158

                                                      32  com.adobe.adobedigitaleditions.app 0x00000001097cf3e9 dpio::FileWriter::write(dpio::Partition*, dp::String const&, dpio::Stream*, dp::Callback*) + 147

                                                      33  com.adobe.adobedigitaleditions.app 0x00000001099c3e10 dplib::LibraryImpl::saveContentRecord(dplib::ContentRecordImpl*) + 964

                                                      34  com.adobe.adobedigitaleditions.app 0x00000001099c0fa9 dplib::LibraryImpl::saveDirtyContentRecords() + 107

                                                      35  com.adobe.adobedigitaleditions.app 0x00000001097cb108 dptimer::MultiplexedTimerProvider::timerFired(dptimer::Timer*) + 74

                                                      36  com.adobe.adobedigitaleditions.app 0x0000000109749f3f -[TimerHandler timerFireMethod:] + 45

                                                      37  com.apple.Foundation           0x00007fff8d2eadb3 __NSFireTimer + 95

                                                      38  com.apple.CoreFoundation       0x00007fff869c9b64 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

                                                      39  com.apple.CoreFoundation       0x00007fff869c97f3 __CFRunLoopDoTimer + 1059

                                                      40  com.apple.CoreFoundation       0x00007fff86a3cdbd __CFRunLoopDoTimers + 301

                                                      41  com.apple.CoreFoundation       0x00007fff86986288 __CFRunLoopRun + 2024

                                                      42  com.apple.CoreFoundation       0x00007fff86985858 CFRunLoopRunSpecific + 296

                                                      43  com.apple.HIToolbox           0x00007fff8b618aef RunCurrentEventLoopInMode + 235

                                                      44  com.apple.HIToolbox           0x00007fff8b61886a ReceiveNextEventCommon + 431

                                                      45  com.apple.HIToolbox           0x00007fff8b6186ab _BlockUntilNextEventMatchingListInModeWithFilter + 71

                                                      46  com.apple.AppKit               0x00007fff89143f81 _DPSNextEvent + 964

                                                      47  com.apple.AppKit               0x00007fff89143730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194

                                                      48  com.apple.AppKit               0x00007fff89137593 -[NSApplication run] + 594

                                                      49  com.apple.AppKit               0x00007fff89122a14 NSApplicationMain + 1832

                                                      50  com.adobe.adobedigitaleditions.app 0x00000001096a1604 start + 52

                                                       

                                                       

                                                      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                                                      0   libsystem_kernel.dylib         0x00007fff89cb5232 kevent64 + 10

                                                      1   libdispatch.dylib             0x00007fff818a2a6a _dispatch_mgr_thread + 52

                                                       

                                                       

                                                      Thread 2:

                                                      0   libsystem_kernel.dylib         0x00007fff89cb494a __workq_kernreturn + 10

                                                      1   libsystem_pthread.dylib       0x00007fff8324140d start_wqthread + 13

                                                       

                                                       

                                                      Thread 3:

                                                      0   libsystem_kernel.dylib         0x00007fff89cb494a __workq_kernreturn + 10

                                                      1   libsystem_pthread.dylib       0x00007fff8324140d start_wqthread + 13

                                                       

                                                       

                                                      Thread 4:

                                                      0   libsystem_kernel.dylib         0x00007fff89cb494a __workq_kernreturn + 10

                                                      1   libsystem_pthread.dylib       0x00007fff8324140d start_wqthread + 13

                                                       

                                                       

                                                      Thread 5:

                                                      0   libsystem_kernel.dylib         0x00007fff89cb494a __workq_kernreturn + 10

                                                      1   libsystem_pthread.dylib       0x00007fff8324140d start_wqthread + 13

                                                       

                                                       

                                                      Thread 6:: com.apple.NSURLConnectionLoader

                                                      0   libsystem_kernel.dylib         0x00007fff89caf4de mach_msg_trap + 10

                                                      1   libsystem_kernel.dylib         0x00007fff89cae64f mach_msg + 55

                                                      2   com.apple.CoreFoundation       0x00007fff86986b34 __CFRunLoopServiceMachPort + 212

                                                      3   com.apple.CoreFoundation       0x00007fff86985ffb __CFRunLoopRun + 1371

                                                      4   com.apple.CoreFoundation       0x00007fff86985858 CFRunLoopRunSpecific + 296

                                                      5   com.apple.CFNetwork           0x00007fff8ec82c80 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

                                                      6   com.apple.Foundation           0x00007fff8d2ec90a __NSThread__main__ + 1345

                                                      7   libsystem_pthread.dylib       0x00007fff83243268 _pthread_body + 131

                                                      8   libsystem_pthread.dylib       0x00007fff832431e5 _pthread_start + 176

                                                      9   libsystem_pthread.dylib       0x00007fff8324141d thread_start + 13

                                                       

                                                       

                                                      Thread 7:

                                                      0   libsystem_kernel.dylib         0x00007fff89cb494a __workq_kernreturn + 10

                                                      1   libsystem_pthread.dylib       0x00007fff8324140d start_wqthread + 13

                                                       

                                                       

                                                      Thread 8:

                                                       

                                                       

                                                      Thread 9:

                                                      0   libsystem_kernel.dylib         0x00007fff89caf4de mach_msg_trap + 10

                                                      1   libsystem_kernel.dylib         0x00007fff89cae64f mach_msg + 55

                                                      2   com.apple.CoreFoundation       0x00007fff86986b34 __CFRunLoopServiceMachPort + 212

                                                      3   com.apple.CoreFoundation       0x00007fff86985ffb __CFRunLoopRun + 1371

                                                      4   com.apple.CoreFoundation       0x00007fff86985858 CFRunLoopRunSpecific + 296

                                                      5   com.apple.AppKit               0x00007fff892a733b _NSEventThread + 137

                                                      6   libsystem_pthread.dylib       0x00007fff83243268 _pthread_body + 131

                                                      7   libsystem_pthread.dylib       0x00007fff832431e5 _pthread_start + 176

                                                      8   libsystem_pthread.dylib       0x00007fff8324141d thread_start + 13

                                                       

                                                       

                                                      Thread 10:: com.apple.CFSocket.private

                                                      0   libsystem_kernel.dylib         0x00007fff89cb43fa __select + 10

                                                      1   libsystem_pthread.dylib       0x00007fff83243268 _pthread_body + 131

                                                      2   libsystem_pthread.dylib       0x00007fff832431e5 _pthread_start + 176

                                                      3   libsystem_pthread.dylib       0x00007fff8324141d thread_start + 13

                                                       

                                                       

                                                      Thread 0 crashed with X86 Thread State (64-bit):

                                                        rax: 0x00007fff565583c8  rbx: 0x00007fff56558490  rcx: 0x00000000001f8100  rdx: 0x0000000000011690

                                                        rdi: 0x0000000000000000  rsi: 0x000000010aafda00  rbp: 0x00007fff56558460  rsp: 0x00007fff56558390

                                                         r8: 0x0000000000000003   r9: 0x00007f9a2b400000  r10: 0x0000000000000030  r11: 0x00007f9a2b400000

                                                        r12: 0x00007f9a2b4546c8  r13: 0x00007f9a2b4729c0  r14: 0x00000000000003e0  r15: 0x0000000000000000

                                                        rip: 0x00000001099363a9  rfl: 0x0000000000010206  cr2: 0x0000000000000000

                                                       

                                                      Logical CPU:     0

                                                      Error Code:      0x00000004

                                                      Trap Number:     14

                                                       

                                                       

                                                       

                                                       

                                                       

                                                      External Modification Summary:

                                                        Calls made by other processes targeting this process:

                                                          task_for_pid: 1

                                                          thread_create: 0

                                                          thread_set_state: 0

                                                        Calls made by this process:

                                                          task_for_pid: 0

                                                          thread_create: 0

                                                          thread_set_state: 0

                                                        Calls made by all processes on this machine:

                                                          task_for_pid: 103184

                                                          thread_create: 0

                                                          thread_set_state: 0

                                                       

                                                       

                                                      VM Region Summary:

                                                      ReadOnly portion of Libraries: Total=255.4M resident=123.5M(48%) swapped_out_or_unallocated=131.9M(52%)

                                                      Writable regions: Total=144.2M written=17.1M(12%) resident=33.8M(23%) swapped_out=0K(0%) unallocated=110.4M(77%)

                                                       

                                                      REGION TYPE                      VIRTUAL

                                                      ===========                      =======

                                                      CG backing stores                  9944K

                                                      CG image                            356K

                                                      CG shared images                    272K

                                                      CoreImage                             8K

                                                      CoreUI image data                   128K

                                                      Dispatch continuations             16.0M

                                                      Foundation                            4K

                                                      Image IO                            468K

                                                      Kernel Alloc Once                     8K

                                                      MALLOC                             85.3M

                                                      MALLOC (admin)                       32K

                                                      Memory Tag 242                       12K

                                                      OpenCL                               16K

                                                      STACK GUARD                        56.0M

                                                      Stack                              12.1M

                                                      Stack (reserved)                    520K        reserved VM address space (unallocated)

                                                      VM_ALLOCATE                        17.2M

                                                      __DATA                             25.5M

                                                      __IMAGE                             528K

                                                      __LINKEDIT                         78.2M

                                                      __TEXT                            177.2M

                                                      __UNICODE                           544K

                                                      mapped file                        61.3M

                                                      shared memory                         4K

                                                      ===========                      =======

                                                      TOTAL                             541.4M

                                                      TOTAL, minus reserved VM space    540.9M

                                                       

                                                       

                                                       

                                                      Model: iMac14,2, BootROM IM142.0118.B09, 4 processors, Intel Core i7, 3.5 GHz, 8 GB, SMC 2.15f7

                                                      Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB

                                                      Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

                                                      Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

                                                      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.15.159.13.12)

                                                      Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports

                                                      Network Service: Ethernet, Ethernet, en0

                                                      Network Service: Wi-Fi, AirPort, en1

                                                      PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@195,0,0

                                                      Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

                                                      Serial ATA Device: APPLE HDD ST1000DM003, 1 TB

                                                      Serial ATA Device: ST1000LM024 HN-M101MBB, 1 TB

                                                      USB Device: USB 3.0 HUB

                                                      USB Device: BRCM20702 Hub

                                                      USB Device: Bluetooth USB Host Controller

                                                      USB Device: FaceTime HD Camera (Built-in)

                                                      USB Device: USB 2.0 HUB

                                                      Thunderbolt Bus: iMac, Apple Inc., 23.10

                                                      Thunderbolt Device: Rugged THB USB3, LaCie, 1, 7.3

                                                      • 25. Re: ACSM files cause Adobe Digital Editions to crash
                                                        chiragjuneja Level 1

                                                        Thanks @mauror93795266 and @Treeman49 for sending us the details.

                                                        We will investigate the issue and try to fix it ASAP.

                                                         

                                                        Will it be possible to share the book(s) with as well if they are not DRM-protected?

                                                         

                                                        Thanks

                                                        Chirag

                                                        • 26. Re: ACSM files cause Adobe Digital Editions to crash
                                                          Treeman49 Level 1

                                                          Hi Chirag, unfortunately, the books are DRM protected. But, this raises an interesting point because your question lead me to try downloading an Open EPUB eBook (James Joyce Ulysses) from the Ontario Library Service, which worked with no problem and there is no 'fulfilling' message. I did this a few times with different Open EPUB eBooks with no errors. But downloading any EPUB eBook with DRM causes the failure to 'fulfill'. So, this leads me to believe that it's something to do with the DRM.

                                                           

                                                          James.

                                                          • 27. Re: ACSM files cause Adobe Digital Editions to crash
                                                            mauror93795266 Level 1

                                                            Chirag:

                                                             

                                                            I will try to create a version that I can send Protected and Unprotected. Where should I send it?

                                                             

                                                            I will take me probably today to do it.

                                                             

                                                            - The .epub before the protection works fine on ADE 4.03.

                                                            - When it's protected and I download the ACSM file is that I get the crash.

                                                             

                                                            Best,

                                                             

                                                            Mauro

                                                            • 28. Re: ACSM files cause Adobe Digital Editions to crash
                                                              chiragjuneja Level 1

                                                              @Treeman49,

                                                               

                                                              Glad to hear that some books are working fine on your ADE.

                                                              To see if fulfillment has any issue or not, you can check in ADE Library (Documents->Digital Editions folder) that whether file is added or not.

                                                              When you download a book, 2 things happen.

                                                              1. book is downloaded.

                                                              2. ADE(e-reader) tries to open the book.

                                                              As per the crashlog you shared, issue seems to be in opening the book.

                                                               

                                                              Thanks for all the information so far,

                                                              Chirag

                                                              • 29. Re: ACSM files cause Adobe Digital Editions to crash
                                                                Treeman49 Level 1

                                                                Chirag,

                                                                 

                                                                Yes, the files are successfully downloaded to Documents->Digital Editions.

                                                                • 30. Re: ACSM files cause Adobe Digital Editions to crash
                                                                  heathera12309733 Level 1

                                                                  I have been having the same issue as Treeman49 where ebooks from Ottawa Public Library download to ADE but ADE crashes as soon as I try to transfer files to my Kobo. I am using a Mac OS 10.9.5 and have tried various versions of ADE. I was able to successfully transfer some ebooks in January but have not had success lately. Any help in resolving this issue is greatly appreciated! Thanks!

                                                                  • 31. Re: ACSM files cause Adobe Digital Editions to crash
                                                                    Sitrucz Level 1

                                                                    I tried the latest 4.0.3 and it is causing a page fault on my Mac 10.10.2 for any of the Game of Thrones books from my library.  I asked my library for their recommended version and they said to use 3.x so that's what I'm on now with no issues with my library.

                                                                    • 32. Re: ACSM files cause Adobe Digital Editions to crash
                                                                      heathera12309733 Level 1

                                                                      I tried to download the 4.0.3 version but it's still crashing unfortunately...

                                                                      • 33. Re: ACSM files cause Adobe Digital Editions to crash
                                                                        jl28475228 Level 1

                                                                        I have the 4.0.3 version and when i open the ACSM I get the "fulfilling license" window and then it crashes.  i have uninstalled, reinstalled, authorized & deauthorized ADE.  I tried to use my Overdrive account ID to authorize ADE, but when i downloaded a book, i got an error message so i deauthorized and authorized under my ADE.  i have a mac with OX SY Yosemite version 10.10.2 .

                                                                         

                                                                         

                                                                        Process:               Adobe Digital Editions [12973]

                                                                        Path:                  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

                                                                        Identifier:            com.adobe.adobedigitaleditions.app

                                                                        Version:               4.0.3 (1)

                                                                        Code Type:             X86-64 (Native)

                                                                        Parent Process:        ??? [1]

                                                                        Responsible:           Adobe Digital Editions [12973]

                                                                        User ID:               501

                                                                         

                                                                         

                                                                        Date/Time:             2015-02-20 10:33:19.660 -0500

                                                                        OS Version:            Mac OS X 10.10.2 (14C109)

                                                                        Report Version:        11

                                                                        Anonymous UUID:        12261240-CB1F-1125-6265-AEEA6B04C483

                                                                         

                                                                         

                                                                        Sleep/Wake UUID:       9E40FE2A-46A7-4649-A29D-12D9E6739466

                                                                         

                                                                         

                                                                        Time Awake Since Boot: 220000 seconds

                                                                        Time Since Wake:       3500 seconds

                                                                         

                                                                         

                                                                        Crashed Thread:        0  Dispatch queue: com.apple.main-thread

                                                                         

                                                                         

                                                                        Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

                                                                        Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

                                                                         

                                                                         

                                                                        VM Regions Near 0:

                                                                        -->

                                                                            __TEXT                 0000000102350000-0000000102bbc000 [ 8624K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

                                                                         

                                                                         

                                                                        Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                                                                        0   com.adobe.adobedigitaleditions.app 0x00000001025e63a9 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355

                                                                        1   ePub3.dylib                   0x000000010362eebb ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStrea m, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339

                                                                        2   ePub3.dylib                   0x00000001036312fb std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub 3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 125

                                                                        3   ePub3.dylib                   0x000000010362fffd ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3 ::ManifestItem const>) const + 437

                                                                        4   ePub3.dylib                   0x00000001035e564a ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 270

                                                                        5   ePub3.dylib                   0x00000001035f5f9a ePub3::ManifestItem::ReferencedDocument() const + 176

                                                                        6   ePub3.dylib                   0x00000001035d82b0 ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 118

                                                                        7   ePub3.dylib                   0x00000001035e03c7 ePub3::Package::Unpack() + 26647

                                                                        8   com.adobe.adobedigitaleditions.app 0x0000000102683362 BookContainer::OpenFile(ePub3::string const&) + 2222

                                                                        9   com.adobe.adobedigitaleditions.app 0x0000000102683c2f BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43

                                                                        10  com.adobe.adobedigitaleditions.app 0x00000001025e5029 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007

                                                                        11  ePub3.dylib                   0x00000001035baefb ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 793

                                                                        12  ePub3.dylib                   0x00000001035d2f7c ePub3::Container::OpenContainer(ePub3::string const&) + 68

                                                                        13  com.adobe.adobedigitaleditions.app 0x00000001024c717f dpdoc::Document::getPackageProps(char const*) + 311

                                                                        14  com.adobe.adobedigitaleditions.app 0x00000001024018b2 _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 220

                                                                        15  com.adobe.adobedigitaleditions.app 0x000000010235c554 +[Reader createReaderHandle:type:readerHandle:errorString:] + 104

                                                                        16  com.adobe.adobedigitaleditions.app 0x000000010236c012 -[MainWindowController openBookInReadingView:errorString:] + 184

                                                                        17  com.adobe.adobedigitaleditions.app 0x000000010236c379 -[MainWindowController onReadInMainWindow:] + 264

                                                                        18  com.apple.CoreFoundation       0x00007fff8be63cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

                                                                        19  com.apple.CoreFoundation       0x00007fff8bd55244 _CFXNotificationPost + 3140

                                                                        20  com.apple.Foundation           0x00007fff8443ec31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

                                                                        21  com.adobe.adobedigitaleditions.app 0x0000000102392bd4 -[FulfillmentTaskManager onLibraryItemDidAdd:] + 97

                                                                        22  com.apple.CoreFoundation       0x00007fff8be63cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

                                                                        23  com.apple.CoreFoundation       0x00007fff8bd55244 _CFXNotificationPost + 3140

                                                                        24  com.apple.Foundation           0x00007fff8443ec31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

                                                                        25  com.adobe.adobedigitaleditions.app 0x0000000102361699 -[LibraryViewController onRecordAdded:recordHandle:] + 488

                                                                        26  com.adobe.adobedigitaleditions.app 0x000000010236cb76 -[AppDelegate onCallBack:param1:param2:] + 209

                                                                        27  com.adobe.adobedigitaleditions.app 0x00000001026741dd dplib::LibraryImpl::itemSaved(uft::sref<dplib::ContentRecordImpl> const&) + 239

                                                                        28  com.adobe.adobedigitaleditions.app 0x00000001026760ad dplib::WriteFileCallback<dplib::ContentRecordImpl>::invoke(dp::Unknown*) + 47

                                                                        29  com.adobe.adobedigitaleditions.app 0x000000010247f792 dpio::FileWriter::bytesReady(unsigned long, dp::Data const&, bool) + 408

                                                                        30  com.adobe.adobedigitaleditions.app 0x000000010247a237 dpio::DataStream::requestBytes(unsigned long, unsigned long) + 121

                                                                        31  com.adobe.adobedigitaleditions.app 0x000000010247a182 dpio::DataStream::requestInfo() + 158

                                                                        32  com.adobe.adobedigitaleditions.app 0x000000010247f3e9 dpio::FileWriter::write(dpio::Partition*, dp::String const&, dpio::Stream*, dp::Callback*) + 147

                                                                        33  com.adobe.adobedigitaleditions.app 0x0000000102673e10 dplib::LibraryImpl::saveContentRecord(dplib::ContentRecordImpl*) + 964

                                                                        34  com.adobe.adobedigitaleditions.app 0x0000000102670fa9 dplib::LibraryImpl::saveDirtyContentRecords() + 107

                                                                        35  com.adobe.adobedigitaleditions.app 0x000000010247b108 dptimer::MultiplexedTimerProvider::timerFired(dptimer::Timer*) + 74

                                                                        36  com.adobe.adobedigitaleditions.app 0x00000001023f9f3f -[TimerHandler timerFireMethod:] + 45

                                                                        37  com.apple.Foundation           0x00007fff844a2db3 __NSFireTimer + 95

                                                                        38  com.apple.CoreFoundation       0x00007fff8bdfab64 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

                                                                        39  com.apple.CoreFoundation       0x00007fff8bdfa7f3 __CFRunLoopDoTimer + 1059

                                                                        40  com.apple.CoreFoundation       0x00007fff8be6ddbd __CFRunLoopDoTimers + 301

                                                                        41  com.apple.CoreFoundation       0x00007fff8bdb7288 __CFRunLoopRun + 2024

                                                                        42  com.apple.CoreFoundation       0x00007fff8bdb6858 CFRunLoopRunSpecific + 296

                                                                        43  com.apple.HIToolbox           0x00007fff8c95daef RunCurrentEventLoopInMode + 235

                                                                        44  com.apple.HIToolbox           0x00007fff8c95d86a ReceiveNextEventCommon + 431

                                                                        45  com.apple.HIToolbox           0x00007fff8c95d6ab _BlockUntilNextEventMatchingListInModeWithFilter + 71

                                                                        46  com.apple.AppKit               0x00007fff87e79f81 _DPSNextEvent + 964

                                                                        47  com.apple.AppKit               0x00007fff87e79730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194

                                                                        48  com.apple.AppKit               0x00007fff87e6d593 -[NSApplication run] + 594

                                                                        49  com.apple.AppKit               0x00007fff87e58a14 NSApplicationMain + 1832

                                                                        50  com.adobe.adobedigitaleditions.app 0x0000000102351604 start + 52

                                                                         

                                                                         

                                                                        Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                                                                        0   libsystem_kernel.dylib         0x00007fff87e0c232 kevent64 + 10

                                                                        1   libdispatch.dylib             0x00007fff908fba6a _dispatch_mgr_thread + 52

                                                                         

                                                                         

                                                                        Thread 2:: com.apple.NSURLConnectionLoader

                                                                        0   libsystem_kernel.dylib         0x00007fff87e064de mach_msg_trap + 10

                                                                        1   libsystem_kernel.dylib         0x00007fff87e0564f mach_msg + 55

                                                                        2   com.apple.CoreFoundation       0x00007fff8bdb7b34 __CFRunLoopServiceMachPort + 212

                                                                        3   com.apple.CoreFoundation       0x00007fff8bdb6ffb __CFRunLoopRun + 1371

                                                                        4   com.apple.CoreFoundation       0x00007fff8bdb6858 CFRunLoopRunSpecific + 296

                                                                        5   com.apple.CFNetwork           0x00007fff8a17bc80 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

                                                                        6   com.apple.Foundation           0x00007fff844a490a __NSThread__main__ + 1345

                                                                        7   libsystem_pthread.dylib       0x00007fff8c115268 _pthread_body + 131

                                                                        8   libsystem_pthread.dylib       0x00007fff8c1151e5 _pthread_start + 176

                                                                        9   libsystem_pthread.dylib       0x00007fff8c11341d thread_start + 13

                                                                         

                                                                         

                                                                        Thread 3:

                                                                        0   libsystem_kernel.dylib         0x00007fff87e064de mach_msg_trap + 10

                                                                        1   libsystem_kernel.dylib         0x00007fff87e0564f mach_msg + 55

                                                                        2   com.apple.CoreFoundation       0x00007fff8bdb7b34 __CFRunLoopServiceMachPort + 212

                                                                        3   com.apple.CoreFoundation       0x00007fff8bdb6ffb __CFRunLoopRun + 1371

                                                                        4   com.apple.CoreFoundation       0x00007fff8bdb6858 CFRunLoopRunSpecific + 296

                                                                        5   com.apple.AppKit               0x00007fff87fdd33b _NSEventThread + 137

                                                                        6   libsystem_pthread.dylib       0x00007fff8c115268 _pthread_body + 131

                                                                        7   libsystem_pthread.dylib       0x00007fff8c1151e5 _pthread_start + 176

                                                                        8   libsystem_pthread.dylib       0x00007fff8c11341d thread_start + 13

                                                                         

                                                                         

                                                                        Thread 4:: com.apple.CFSocket.private

                                                                        0   libsystem_kernel.dylib         0x00007fff87e0b3fa __select + 10

                                                                        1   libsystem_pthread.dylib       0x00007fff8c115268 _pthread_body + 131

                                                                        2   libsystem_pthread.dylib       0x00007fff8c1151e5 _pthread_start + 176

                                                                        3   libsystem_pthread.dylib       0x00007fff8c11341d thread_start + 13

                                                                         

                                                                         

                                                                        Thread 5:

                                                                        0   libsystem_kernel.dylib         0x00007fff87e0b94a __workq_kernreturn + 10

                                                                        1   libsystem_pthread.dylib       0x00007fff8c11340d start_wqthread + 13

                                                                         

                                                                         

                                                                        Thread 6:

                                                                        0   libsystem_kernel.dylib         0x00007fff87e0b94a __workq_kernreturn + 10

                                                                        1   libsystem_pthread.dylib       0x00007fff8c11340d start_wqthread + 13

                                                                         

                                                                         

                                                                        Thread 7:

                                                                        0   libsystem_kernel.dylib         0x00007fff87e0b94a __workq_kernreturn + 10

                                                                        1   libsystem_pthread.dylib       0x00007fff8c11340d start_wqthread + 13

                                                                         

                                                                         

                                                                        Thread 8:

                                                                        0   libsystem_kernel.dylib         0x00007fff87e0b94a __workq_kernreturn + 10

                                                                        1   libsystem_pthread.dylib       0x00007fff8c11340d start_wqthread + 13

                                                                         

                                                                         

                                                                        Thread 0 crashed with X86 Thread State (64-bit):

                                                                          rax: 0x00007fff5d8a81d8  rbx: 0x00007fff5d8a82a0  rcx: 0x00000000000186ee  rdx: 0x00000000000186ed

                                                                          rdi: 0x0000000000000000  rsi: 0x0000000000000008  rbp: 0x00007fff5d8a8270  rsp: 0x00007fff5d8a81a0

                                                                           r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x00000000000130c0  r11: 0xffffffffffffff40

                                                                          r12: 0x00006080001c6378  r13: 0x0000608000223d60  r14: 0x0000000000000670  r15: 0x0000000000000000

                                                                          rip: 0x00000001025e63a9  rfl: 0x0000000000010202  cr2: 0x0000000000000000

                                                                         

                                                                        Logical CPU:     1

                                                                        Error Code:      0x00000004

                                                                        Trap Number:     14

                                                                        • 34. Re: ACSM files cause Adobe Digital Editions to crash
                                                                          heathera12309733 Level 1

                                                                          I had the same - or very similar - problem! also Mac OS. The solution was to revert to ADE 3.0 and now everything works!

                                                                          • 35. Re: ACSM files cause Adobe Digital Editions to crash
                                                                            dmk42 Level 1

                                                                            I had the same problem as well.  ADE 4.0.3 on MacOS X 10.10.2.  Most books would open, but one crashed ADE.  I reverted to ADE 3.0 and that solved everything for me too.

                                                                             

                                                                            It took me more than a month of back-and-forth with Kobo to finally find out that it was ADE's fault.

                                                                            • 36. Re: ACSM files cause Adobe Digital Editions to crash
                                                                              glynisw48250311 Level 1

                                                                              Is there a way to get 3.0 from an Adobe site?

                                                                              • 38. Re: ACSM files cause Adobe Digital Editions to crash
                                                                                glynisw48250311 Level 1

                                                                                Thanks - I can now download other books unfortunately I now get this as an error on the book that I was trying to open in version 4

                                                                                Error getting License. License Server Communication Problem:

                                                                                E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

                                                                                 

                                                                                Man this has been an awfully frustrating experience - I have been at this for hours today - and I am computer literate - how do regular library users ever figure this out...

                                                                                • 39. Re: ACSM files cause Adobe Digital Editions to crash
                                                                                  deptofhighfives Level 1

                                                                                  ADE repeatedly kept crashing when I attempted to add downloaded library books to my Kobo Glo device, and after a search, I found this thread. I've followed the above steps of getting v1.7.2 on Mac OS 10.9.5.

                                                                                  However, when I try to import a book in the older version of ADE, I get this error:

                                                                                  Problem with document's license:

                                                                                  E_ADEPT_CORE_ACTIVATION_TOKEN_SIGNATURE

                                                                                  Document is licensed for a different user account

                                                                                   

                                                                                  I then tried to remove a file from the newer version of ADE to see if it would let me add it to the older (1.7.2) version, without success. And now I can't access any of the .acsm files in either version of ADE, so I can't access ANY of my downloaded ebooks.

                                                                                   

                                                                                  I then uninstalled v1.7.2, but even with the previous newer version I already had, I can't add downloaded books (even ones I hadn't previously downloaded) to ADE. Error message is E_ACT_NOT_READY.

                                                                                  1 person found this helpful
                                                                                  1 2 Previous Next