10 Replies Latest reply: Aug 20, 2014 4:30 AM by Willam van Weelden RSS

    RH10 Webhelp and IE11

    Montage9 Community Member
    Montage9 Nov 26, 2013 5:03 PM

      Using RH10 to generate Webhelp output. This has worked fine for users running firefox, chrome and IE10 in an intranet environment. (RH10 has been updated with the IE10 fixes and the chrome fix - whproxy.js file). However, With the release of IE11 users have immediately reported that there are problems with the RH10 Webhelp output. I cannot provide specifics as yet but thought it worth posting so that other users have a "heads up" on potential problems caused by IE11, and hopefully RH techies can start to pinpoint problems and look at providing potential fixes.

       

      Will try to identify IE11 problems more specifically and provide further posts regarding issues.

       

      OK - Viewing WebHelp output in IE11 -

      Table of Contents has dissappeared, the icon is displayed on the tool bar but no TOC entries in the list;

      index - displays the keyword box but does nothing and no index list is displayed;

      search - search box will display and text can be entered but search does not appear to work.

       

      For users who choose to use IE11 as their default browser, this renders the webhelp unusable.

       

      Anyone got any ideas how to fix???

       

      Regards

        • 1. Re: RH10 Webhelp and IE11
          Willam van Weelden CommunityMVP
          Willam van Weelden Nov 27, 2013 12:34 AM (in response to Montage9)

          There have indeed been other posts in IE11 problems. The strange thing

          is that if I try an RH10 output on a webserver, it all seems to work. So

          I'm wondering if this could be releated to security settings for

          intranets and local files.

           

          Can you open the console with F12 and see what error messages pop up?

           

          Greet,

           

          Willam

          • 2. Re: RH10 Webhelp and IE11
            Jeff_Coatsworth CommunityMVP
            Jeff_Coatsworth Nov 27, 2013 5:48 AM (in response to Montage9)

            Did you add the “meta tag fix” (meta http-equiv="X-UA-Compatible" content="IE=EmulateIE8) that forces it to emulate IE8?

            • 3. Re: RH10 Webhelp and IE11
              Jeff_Coatsworth CommunityMVP
              Jeff_Coatsworth Nov 27, 2013 5:48 AM (in response to Willam van Weelden)

              I know that in IE10 I had to add my intranet LAN server to the “Trusted Locations” list to get it to work – probably the same in IE11.

              • 4. Re: RH10 Webhelp and IE11
                Montage9 Community Member
                Montage9 Nov 27, 2013 3:36 PM (in response to Willam van Weelden)

                William

                Thx for the response.

                I can open the console in IE but am not familiar with this. If I select the "Console" tab it tells me that JavaScript Console is attached and accepting commands. There are zero 'white cross in red circle' and zero 'exclamation mark in orange triangle'.

                 

                What everything else means here is gobbledygook to me!

                • 5. Re: RH10 Webhelp and IE11
                  Montage9 Community Member
                  Montage9 Nov 27, 2013 3:48 PM (in response to Jeff_Coatsworth)

                  Jeff

                  Thx for the response.

                  "meta tag fix" ?????? No idea what this is. My version of RH10 has all the Adobe recommended fixes applied. The published help project has been working fine for users of IE10 for some while now. Problems only started occurring when Windows Update automatically installed IE11 on their server and workstations - these problems only arose at this point, which would indicate to me that IE11 is the problem rather than anything RH10 is (or isn't) doing.

                   

                  After applying the Adobe supplied fix for IE10 to RH10 all the published webhelp appeared to be working fine in IE10. Applying the whproxy.js fix from Adobe then resolved the Google Chrome update problem.

                   

                  No one appears to have needed to add their intranet to Trusted Locations.

                   

                  Overnight it has been reported that users who had installed IE11 and experienced problems, having reverted back to IE10, now no longer have any problems with the RH10 WebHelp output.

                   

                  Again, this would indicate to me that the problem is that something has changed in IE11 that RH10 needs to address (similar to the Google Chrome issue recently).

                  • 6. Re: RH10 Webhelp and IE11
                    Jeff_Coatsworth CommunityMVP
                    Jeff_Coatsworth Nov 28, 2013 5:18 AM (in response to Montage9)

                    I was referring to this thread’s fix - http://forums.adobe.com/message/5765240#5765240

                     

                    What you’ve indicated happening needs to be submitted as a bug report to Adobe – just talking about it here on the forums doesn’t get it on their radar. Use this site: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

                    • 7. Re: RH10 Webhelp and IE11
                      Montage9 Community Member
                      Montage9 Nov 28, 2013 2:10 PM (in response to Jeff_Coatsworth)

                      Jeff

                      Thx for the response. I have submitted this as a bug report to Adobe and received the following response:

                       

                      "Thanks for reaching out to us. We are aware of this problem and have been working on it. IE is trying to be more standards compliant with IE11 version but it hasn't implemented all the standards components which other browsers provide. This is impacting our progress but we are seeing how best to creatively circumvent the issues."

                       

                      Have advised users to use Firefox, Chrome or IE10 until a fix for the IE11 issue is released.

                      • 8. Re: RH10 Webhelp and IE11
                        Timothy DM Community Member
                        Timothy DM Dec 2, 2013 9:35 AM (in response to Montage9)

                        Just downloaded IE 11 and tested webhelp project.  Experienced same issues reported by Montage9 above.  Used IE11 F12 to view settings.  Found Document mode set to "Edge (Default)".  Changed this one setting to use "10".  WebHelp folder worked correctly again (with exceptions noted in a previous post regarding unresolved issues in IE10). edge_mode.png

                        IE 11 includes documentation on edge mode (http://www.modern.ie/en-us/f12) and encourages designers to begin web pages with the doctype html tag.  RH pages begin with an xml tag.  Not sure if this matters, but passing it along in hopes that RH developers will take a look at getting webhelp to work in IE 11's edge mode.

                        • 9. Re: RH10 Webhelp and IE11
                          sumaya77 Community Member
                          sumaya77 Aug 19, 2014 10:19 PM (in response to Timothy DM)

                          I just tried your fix, and it worked!  However, I didn't know how to save the Document to 10 instead of Edge, so when I closed the F12 window, the webhelp reverted back to not showing the TOC. How do you make the fix permanent?

                          • 10. Re: RH10 Webhelp and IE11
                            Willam van Weelden CommunityMVP
                            Willam van Weelden Aug 20, 2014 4:30 AM (in response to sumaya77)

                            You need to add the meta tag for document mode to your output. The easiest way to do this is to use a find and replace operation to add it to your output.

                             

                            For more information on the meta tag, see http://msdn.microsoft.com/en-us/library/ff955275(v=vs.85).aspx

                             

                            Kind regards,

                             

                            Willam