7 Replies Latest reply on Jun 3, 2014 9:32 PM by A.T. Romano

    Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files

    rachsstan

      I dowlnloaded Premiere Elements 4, and when I import mp4 files, the video plays but the audio will not. I've also tried to import .mov files, and an error message pops up that says "Codec missing or unavailable." I downloaded the latest version of Quicktime, but that didn't change anything. The files will play back on the video camera, but I"m having trouble with them on my computer. The audio on the mp4 files plays in Quicktime, but not the video, and vice versa when I import them into Elements. Any suggestions?