3 Replies Latest reply on Dec 4, 2013 4:49 AM by ShefaliG

    Premiere Elements 12 Trial software

    IanRMartin

      Dowloaded trial software but it  hangs on installation. I have Win 8,  64 bit

        • 1. Re: Premiere Elements 12 Trial software
          the_wine_snob Level 9

          Welcome to the forum.

           

          • First, did you download the 64-bit version of PrE?
          • Do you get any error messages, and if so, what do they say exactly?

           

          Good luck, and please let us know a bit more.

           

          Hunt

          • 2. Re: Premiere Elements 12 Trial software
            A.T. Romano Level 7

            IanRMartin

             

            Please detail where in the installation process your Premiere Elements 12 stops and give any associated error or warning messages.

             

            Do you have QuickTime installed on the computer with Premiere Elements 12? Are you working with a User Account with Administrative Privileges? Is your Internet connection working OK?

             

            Do you have the antivirus and firewalls disabled in the Action Center?

             

            Please review. We will be watching for your follow up.

             

            Thank you.

             

            ATR

            • 3. Re: Premiere Elements 12 Trial software
              ShefaliG Level 2

              Thanks Bill, Romano.

               

              IanRMartin, if the problem persists, please do share the following logs as you fetch the information asked above:

              Logs location:

              Go to Run > type %temp% > press Enter OR manually browse to: <boot drive>\Users\<user name>\AppData\Local\Temp

              1.PRE12.log

              2. PDApp.log

              3. <root drive>:\Program Files(x86)\Common Files\Adobe\Installers\Adobe Premiere Elements 12*.log.gz

               

              thanks.

              ~ Shefali