If Windows, do NOT rely on Windows Update being correct... go direct to the vendor
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
-If Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Also, the information you need to supply when you ask a qestion
Premiere Elements FAQ http://forums.adobe.com/thread/1042180
If you confirm that your video card driver is up to date according to the web site of the manufacturer of the video card, the delete the BadDrivers.txt file which can be found in the Windows 7, 8, or 8.1 64 bit path
Local Disc C
in the Premiere Elements Folder should be the BadDrivers.txt file that you delete. In earlier versions of Premiere Elements. Make sure that you are working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path.
In that Premiere Elements Folder, the BadDrivers.txt should exist as a file and not within any folder in the Premiere Elements Folder.
We will be watching for your results.
Thank John T,
Sorry, first time here:
I'm running Windows 7 Home Premium 64 bit, Amd Radeon HD7570m/HD7670M, Intel Graphics4000 on a Sony Vaio Laptop
I went to the AMD site and tried the Catalyst software but it says it's not compatable so I went to the Sony Driver support site and it shows the same version there as what I already have installed which is 8.933.2.0
Found Catalyst Control Center on the Laptop and opened it, under the "Information" tab there is a software update selection and when I run the Check For Updates it says Not Available.
I see a whole list of files and folders but no BadDrivers.txt file.
It is there. Let us review the check list...
Did you start with
Local Disk C
Program Data, not Program Files?
Did you have your Folder Option Show Hidden Files, Folders, and Drives on so that you could see the whole path?
Did you look specifically in the Premiere Elements Folder for a BadDrivers.txt file. There might be folders in the Premiere Elements Folder. We do not want them. Only the BadDrivers.txt file that exists there among those folders.
If you have Premiere Elements 12 on Windows 7 64 bit, the BadDrivers.txt file should be where cited.
Please give it another look.
>Amd Radeon HD7570m/HD7670M, Intel Graphics4000 on a Sony Vaio Laptop
If that means you have TWO graphic adapters, read below
-link to why http://forums.adobe.com/message/4685328
OK got it now and yes I was looking in Program files the first time round.
I deleted the BadDrivers text file and tried to open PE12 again but with the same result and the BadDriver file shows up again when I go and look in the Program Data, Adobe, Premiere Elements.
Will continue with this tomorrow.
Thanks for your help so far.
Thanks John, I will check this out tomorrow.
Thanks to both ATR & John for all your help.
The info John gave me pointed me in the right direction and I was able to get it working with that. I did not realize that programs can not choose the correct GPU's on their own or that you can switch them.
What was happening I guess was PE12 was trying to start up using the Intel GPU so I opened up the "Catalyst Control Center" and under the "Power" tab I found a selection that says "Switchable Graphics". I clicked on this and in here you can tell the applications what GPU to use. "Power Saving" I assume is the Intel GPU and "High Performance" is the AMD GPU. You click the browse button and find the application you want to make a change to.
First I tried the "Adobe Premiere Elements" application.....no change.
Second was "Adobe Premiere Elements 12" application.....no change.
Third was the "gpusniffer.exe" application and this made it work.
I put the other 2 applications back to "Power Saving" mode, not sure where I should leave them set but I can always change them again.
Thanks! This was exactly my problem, too
Great news, and thank you for reporting your success.
PS - for others, who come to this thread with the same issue, here is another post, that includes the same issue, and dual GPU's: http://forums.adobe.com/thread/1406038?tstart=0