Thanks, Colum. We've been going back and forth trying to solve this, but he
doesn't know anything about RoboHelp. I did use the ftps prefix, but it
I'm also having problems in FileZilla, while he has no problems logging in
as me. Very frustrating!
I know that this is frustrating but I don't believe that RoboHelp can be the issue. It has to be a server setup issue. RoboHelp just publishes to the specified location. There are a number of hits on "530 Have to use explicit SSL/TLS before logging on" when using FileZilla which may help. Sorry but I am not familiar with using that product.