Have you ensured that the music you add to your project is in a WAV format?
Which version of the program are you using?
In versions prior to version 12, adding audio to the soundtrack sometimes "inserts" the audio into your movie -- pushing all of the other video and audio down the timeline to the right. Is that what's happening in your case?
Press the \ key on your keyboard to see your entire timeline.
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From: Steve Grisetti email@example.com
Sent: Friday, November 29, 2013 8:20 AM
To: Brandy Calvert
Re: I lose all audio when I share a video with a soundtrack ?
Brandy, you need to post your response to the forum via your web browser.
If you just answer your e-mail, the post does not come through.
When answering Steve's questions, can you also tell us specifically which Audio Tracks, your Audio Clips are currently on?
The reason for that additional question is that, under certain circumstances, the Narration & Soundtrack Audio Tracks have presented problems. When those problems occur, the usual "fix" is to move the Audio Clips from either/both of those two special Tracks, to empty "regular" Audio Tracks, such as Audio Track 2, Audio Track 3, etc..
Looking forward to that information and good luck,
Sorry – will do right away
Ok gentlemen - here are the answers :
Have you ensured that the music you add to your project is in a WAV format? Yes it is WAV - iStock audioo purchased file
Which version of the program are you using? Premier Elements 9
In versions prior to version 12, adding audio to the soundtrack sometimes "inserts" the audio into your movie -- pushing all of the other video and audio down the timeline to the right. Is that what's happening in your case? - Checked the entire timeline - all good there
Asking about where the tracks are - the first one ( matching video of people talking) is Audio 1 - second one is Soundtrack ( music with iStock filer ) is under soundtrack
So I tried moving the soundtrack to Audio two - now I get a interference sound - like a very fast clicking
If you open the Audio Meters, what level does the audio peak at?
In the test one ( I created as short 45 second one using the same video/audio and soundtrack so each test save didn't take so long) the music peaks at 0 - of course the final product will have it lower. Still no soundstrack/audio two and no voice track from the video clip
It might be something in the WAV itself.
Open it up in a program like the free download Audacity and save it as a new WAV. Then add that new WAV file to your project and see if it behaves differently.
Still interference sound and I have run out of time. Thanks for trying to help - it's too bad as the music added so much to the project - but no music is better than no audio at all.