8 Replies Latest reply on Dec 4, 2013 5:38 AM by the_wine_snob

    Media Import with Premiere Elements 12

    L-Camera

      Hi there, I have installed Element 12 on my new MacBookPro from Summer 2013 and have connected my Sony DSR 11 Cam Recorder with a Thunderbolt/Firewire 800 Cable to my Sony DSR 11 Cam Recorder.

       

      When I then try to Import Media over this Connection the program crashes and again this happened also with disconnected Recorder. So it is not possible to import old DV and HDV Media to Premiere Elements 12.

       

      What shall I do now ????

       

      regards Harald Lehmann

      <Removed by Moderator>

        • 1. Re: Media Import with Premiere Elements 12
          Jeff A Wright Adobe Employee

          Moving this discussion to the Premiere Elements forum.

          • 2. Re: Media Import with Premiere Elements 12
            Steve Grisetti Adobe Community Professional

            Yes, it's certainly possible. I do it all the time.

             

            Which version of OSX are you running? it's possible there's a bug in the FireWire driver.

             

            Also, do you have the Retina display? That driver has also been known to cause buggy behavior.

            • 3. Re: Media Import with Premiere Elements 12
              John T Smith Adobe Community Professional & MVP

              This is for Premiere Pro, but many of the troubleshooting steps are the same

              http://helpx.adobe.com/premiere-pro/kb/cant-capture-dv-hdv-video.html

              • 4. Re: Media Import with Premiere Elements 12
                L-Camera Level 1

                Hi Steve, thanks for response,

                 

                Yes of course I have a Book with Retina Display and I read many about problems with old Firewire Drivers, not only with a Mac, but mainly with Windows machines under Win 7 or 8. So I tested it on my PC under Win 7, first with a small HDD, that runs fine, than again with my Sony DRS 11 recorder together with Premiere Pro version 6 and horribly the same missfunction like on a Mac.

                 

                I can not understand Adobe, that they  sold me this Element 12 program, where they claimed out the DV/HDV Media Import Function but have  not tested this on modern machines and at the end no help from them, only an advise to forums where people, like me, could cry out his angryness about this.

                 

                So what ist the resolution for me, I will beg my Daughter in London to bring back the Old MacBook from 2006, will than install Premiere Elements and hope to transfer my old tapes on Digital Data for  Saving old familly Videos for the future.

                 

                Regards.  Harald

                 

                L-Camera Media Consulting

                Elke&Harald Lehmann GbR

                 

                Lohbrügger Landstraße 100e

                21031  Hamburg

                 

                Phone: +49 (40) 738 11 64

                Mobile: +49 (172) 51 911 51

                Mail:     h_Lehmann@elkamera.de

                             harald_lehmann@tdcadsl.dk

                 

                 

                 

                Am 02.12.2013 um 23:18 schrieb Steve Grisetti <forums_noreply@adobe.com>:

                 

                 

                Re: Media Import with Premiere Elements 12

                created by Steve Grisetti in Premiere Elements - View the full discussion

                Yes, it's certainly possible. I do it all the time.

                 

                 

                 

                Which version of OSX are you running? it's possible there's a bug in the FireWire driver.

                 

                 

                 

                Also, do you have the Retina display? That driver has also been known to cause buggy behavior.

                 

                Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5893516#5893516

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                • 5. Re: Media Import with Premiere Elements 12
                  Steve Grisetti Adobe Community Professional

                  Before you blame Adobe for your problems, see if you can capture your video in iMovie. That might help determine if the issue is with Premiere Elements or your system.

                   

                  As I say, my Mac runs OSX Mavericks, and it captures miniDV just fine. It has for the last four generations of OSX, and it has for the last three versions of Premiere Elements. So, if your system isn't doing it, it may not be Adobe's issue. (Although Adobe and Apple blaming each other for interfacing problems is as old as either company.)

                  • 6. Re: Media Import with Premiere Elements 12
                    L-Camera Level 1

                    Thanks Steve,

                     

                    Blaming Adobe is not my aim, but in the last 20 years of my digital profession in filmmaking here in germany ( I did it since 1963) you could imagine that my discussions with Adobe over different problems with hard-and software  on various machines are not very small.  But what is to do if you have a really new Mac machine, converted this originaly in oktober to Mavericks and downloaded the original Elements 12 data, goes on with media import and for sure nothing is connected with the machine, after trying to import DV-Media, the machine crashes!!

                     

                    same way with connected recorder (meanwhile i have bought new cables with no result) but never a mistake if I connect same cables to an external SDD or HDD via Thunderbolt Adapter to Firewire.

                     

                    Thats all whats to say, the other tests over my i7 PC with an extra IEEE1394 connection is same problem, here only with Premiere Pro CS6

                     

                    In the PC World I could ask my Engineer for help via TeamViewer, we will find a solution, but he has no experience on MACs

                     

                    But thanks a lot for your support.

                     

                    I will reed and reed and.... Hopefully it will function with my old MacBook as ever.

                     

                     

                    Harald

                     

                    L-Camera Media Consulting

                    Elke&Harald Lehmann GbR

                     

                    Lohbrügger Landstraße 100e

                    21031  Hamburg

                     

                    Phone: +49 (40) 738 11 64

                    Mobile: +49 (172) 51 911 51

                    Mail:     h_Lehmann@elkamera.de

                                 harald_lehmann@tdcadsl.dk

                     

                     

                     

                    Am 03.12.2013 um 14:48 schrieb Steve Grisetti <forums_noreply@adobe.com>:

                     

                     

                    Re: Media Import with Premiere Elements 12

                    created by Steve Grisetti in Premiere Elements - View the full discussion

                    Before you blame Adobe for your problems, see if you can capture your video in iMovie. That might help determine if the issue is with Premiere Elements or your system.

                     

                     

                     

                    As I say, my Mac runs OSX Mavericks, and it captures miniDV just fine. It has for the last four generations of OSX, and it has for the last three versions of Premiere Elements. So, if your system isn't doing it, it may not be Adobe's issue. (Although Adobe and Apple blaming each other for interfacing problems is as old as either company.)

                     

                    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5895253#5895253

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                    • 7. Re: Media Import with Premiere Elements 12
                      L-Camera Level 1

                      Thanks again Steve,

                       

                      I have read all employments from Adobe and have arranged this in correct

                      way, so with my Firewire Connection on my big PC it could probably be a

                      hardware problem, as it is written in many forum talks, outside on the

                      internet.

                       

                      With my Mac Machine I will try your employments, otherwise it could be a

                      connection or converting problem of the "ever Apple Thunderbolt" Adaption to

                      my Firewire nine to four pin cable, which is necessary to connect my Sony

                      DSR 11 Recorder.

                       

                      Frustrating, but in former times and older machines, I never had this

                      problem.

                       

                       

                      Many regards   Harald

                       

                       

                      Harald Lehmann

                      L-Camera Media Consulting

                      Elke & Harald Lehmann GbR

                       

                      Lohbrügger Landstraße 100 E

                      21031  Hamburg

                       

                      h_lehmann@elkamera.de

                      harald_lehmann@tdcadsl.dk

                      +49  40 738 11 64

                      +49 172 5191151

                      Umsatz ID:  DE 273059376

                       

                       

                      Von:  Steve Grisetti <forums_noreply@adobe.com>

                      Antworten an:  <jive-613673486-1afo-2-3ict1@mail.forums.adobe.com>

                      Datum:  Dienstag, 3. Dezember 2013 14:48

                      An:  Harald Lehmann <h_lehmann@elkamera.de>

                      Betreff:  Media Import with Premiere Elements 12

                       

                      Re: Media Import with Premiere Elements 12

                      created by Steve Grisetti <http://forums.adobe.com/people/Steve+Grisetti>

                      in Premiere Elements - View the full discussion

                      <http://forums.adobe.com/message/5895253#5895253>

                       

                      Before you blame Adobe for your problems, see if you can capture your video

                      in iMovie. That might help determine if the issue is with Premiere Elements

                      or your system. As I say, my Mac runs OSX Mavericks, and it captures miniDV

                      just fine. It has for the last four generations of OSX, and it has for the

                      last three versions of Premiere Elements. So, if your system isn't doing it,

                      it may not be Adobe's issue. (Although Adobe and Apple blaming each other

                      for interfacing problems is as old as either company.)

                      Please note that the Adobe Forums do not accept email attachments. If you

                      want to embed a screen image in your message please visit the thread in the

                      forum to embed the image at http://forums.adobe.com/message/5895253#5895253

                      Replies to this message go to everyone subscribed to this thread, not

                      directly to the person who posted the message. To post a reply, either reply

                      to this email or visit the message page:

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                      thread, please visit the message page at

                      http://forums.adobe.com/message/5895253#5895253. In the Actions box on the

                      right, click the Stop Email Notifications link.  Start a new discussion in

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                      • 8. Re: Media Import with Premiere Elements 12
                        the_wine_snob Level 9

                        Harald,

                         

                        I am coming at this from the PC side of things, so there are likely differences with the Mac, however, and historically, cameras will only function in Capture via IEEE-1394a (FireWire 400), and not IEEE-1394b (FireWire 800). My systems have both IEEE-1394a & b, and my miniDV tape cameras will ONLY attach to the IEEE-1394a connections, and not 1394b. They will just not work with the FW-800.

                         

                        Not sure if things are different on the Mac side, but perhaps Steve G. (has both PC's and Mac's) can comment.

                         

                        Good luck,

                         

                        Hunt

                         

                        PS - it's probably best if you do not publish your personal information to an open forum, such as Adobe. I see that Jeff removed such above, and a MOD here can do the same thing for you. It appears that you are replying via an e-mail client, and your sig. is added to each post. Let us know if you would like that personal info removed.