1 Reply Latest reply on Dec 22, 2013 12:39 AM by JairajMike

    How do I licence elements 12, as spaces for sn's not match

    GABR

      How do I licence elements 12, as spaces for sn's does not match with the spaces on the box or in the store receipt, ( only has 6 blocks for 4 numbers each on the Adobe screen whereas the box has 30 numbers) so it always says: wrong serial number.

        • 1. Re: How do I licence elements 12, as spaces for sn's not match
          JairajMike Level 4

          Hi there,

           

               If I'm not wrong, you are trying to enter the VIN number as the serial number which is not correct. Please locate the Redemption code which is available behind the Box. You will have a Black seal which needs to be removed to locate this code. The code will be alpha-numeric digits and will have 24 digits. You can use the code in the below link to get the serial number:

           

          https://redeem.licenses.adobe.com/getserial

           

          If you are still unable to locate any numbers, then please contact Chat/ Phone support who will assist you further as it is not advised to provide the sensitive information here.

           

          Regards,

          Jairaj