1 Reply Latest reply on Dec 1, 2013 2:55 AM by sjpt

    Unable to open eccouncil Adobe DRM

    graham_lee

      Hi,

      ADE used to add eccouncil DRM protected pdfs to the library OK.

      However with CEH v 8 pdfs, ADE v 2 reports this error:

      "Unable to add document

      Errors were encountered in this item"

      Any help?

        • 1. Re: Unable to open eccouncil Adobe DRM
          sjpt Level 4

          Real answer is I don't know; but a few random thoughts that may help. 

           

          Are they Adobe DRM documents?

           

          If they are not DRM open them using a normal PDF reader such as Adobe Reader.

          ADE should be able to open non-DRM PDF, but maybe they use a later PDF version than ADE supports?

           

          Or maybe they use some special CEH v 8 encryption rather than standard Adobe DRM?