4 Replies Latest reply on Dec 5, 2013 9:50 PM by Mr Sahu

    Problems with presenter

    JayJay86

      I cannot get Presenter to appear within my Powerpoint ribbon despite enabling it as an add-in. I have a 32 bit version of Office but mycomputer and  licensed download of Presenter appear to be 64 bit.  I cannot find anyway of only downloading the the 32 bit version of Presenter or of getting Powerpoint to find the 32 bit version. All very frustrating because the whole purpose of buying Presenter was to use it with Powerpoint!

       

      <moved by mod from downloading,installing,setting up - kglad>

        • 1. Re: Problems with presenter
          VikramGaur Adobe Employee

          Hello,

           

          Welcome to Adobe Forums.

           

          Which windows do you have ?

           

          Which version of MS Office are you using ?

           

          Which version of Adobe Presenter you are trying to install ?

           

          Thanks,

          Vikram

          • 2. Re: Problems with presenter
            JayJay86 Level 1

            I have Windows 8

            I am using Microsoft Office 2013

            When I installed the licensed version of Adobe Presenter I didn't  find a screen that offered me a choice between 32bit and 64bit. I think the problem is that for some reason the 64 bit version automatically installs and I need the 32bit version to work with my computer/version of Powerpoint. Maybe this was a problem created when I trialled the software. Initially I downloaded the 64 bit version but that didn't work with my Powerpoint so I subsequently downloaded the 32 bit version which did work. When I upgraded from the trial to the fully paid license I didn't find a screen that offered me any choice. Despite trying uninstalling and reinstalling Presenter several times I still couldn't find any way of choosing the 32 bit version so keep getting the same problem. When I look at what is installed it looks as if a 32bit version is downloaded but I am not technically knowledgeable so maybe I am mistaken. Even if the 32 bit software has downloaded to my computer it isn't working in conjunction with my Powerpoint. Hope this makes sense.

             

            Can you help - it is driving me mad ! I have spent a lot of money on something I cannot get to work.

            • 3. Re: Problems with presenter
              VikramGaur Adobe Employee

              Which version of Adobe Presenter are you trying to install ?

               

              If you are trying to install Presenter 9, make sure you have MS Powepoint 2013 32bit.

               

              Download Presenter 9 latest build from here

               

              http://www.adobe.com/cfusion/tdrc/index.cfm?product=presenter

               

              Thanks,

              Vikram

              • 4. Re: Problems with presenter
                Mr Sahu Level 1

                Please download the latest builds from the above link.

                 

                The latest Presenter 9 comes as common installer which have both 32 bit and 64 bit of Presenter. When you try to install presenter, this will automatically detect the powerpoint version present on your system  and will install the corresponding Presenter. So dont worry about the Presenter Option .

                 

                After installation, Just check that Presenter Tab is present in the Powerpoint Menu Ribbon.

                 

                Note : You can also update win 8 to win 8.1 which is free for win 8 users.

                Check this link : http://windows.microsoft.com/en-in/windows-8/update-from-windows-8-tutorial

                 

                If you are still not be able to use Presenter, Kindly let me know the timing , I willl setup a connect meeting and try to resolve your issue at the earliest.

                 

                 

                Thanks,

                Sunil

                Adobe Presenter Engg Team