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Which windows do you have ?
Which version of MS Office are you using ?
Which version of Adobe Presenter you are trying to install ?
I have Windows 8
I am using Microsoft Office 2013
When I installed the licensed version of Adobe Presenter I didn't find a screen that offered me a choice between 32bit and 64bit. I think the problem is that for some reason the 64 bit version automatically installs and I need the 32bit version to work with my computer/version of Powerpoint. Maybe this was a problem created when I trialled the software. Initially I downloaded the 64 bit version but that didn't work with my Powerpoint so I subsequently downloaded the 32 bit version which did work. When I upgraded from the trial to the fully paid license I didn't find a screen that offered me any choice. Despite trying uninstalling and reinstalling Presenter several times I still couldn't find any way of choosing the 32 bit version so keep getting the same problem. When I look at what is installed it looks as if a 32bit version is downloaded but I am not technically knowledgeable so maybe I am mistaken. Even if the 32 bit software has downloaded to my computer it isn't working in conjunction with my Powerpoint. Hope this makes sense.
Can you help - it is driving me mad ! I have spent a lot of money on something I cannot get to work.
Which version of Adobe Presenter are you trying to install ?
If you are trying to install Presenter 9, make sure you have MS Powepoint 2013 32bit.
Download Presenter 9 latest build from here
Please download the latest builds from the above link.
The latest Presenter 9 comes as common installer which have both 32 bit and 64 bit of Presenter. When you try to install presenter, this will automatically detect the powerpoint version present on your system and will install the corresponding Presenter. So dont worry about the Presenter Option .
After installation, Just check that Presenter Tab is present in the Powerpoint Menu Ribbon.
Note : You can also update win 8 to win 8.1 which is free for win 8 users.
If you are still not be able to use Presenter, Kindly let me know the timing , I willl setup a connect meeting and try to resolve your issue at the earliest.
Adobe Presenter Engg Team