1 Reply Latest reply on Apr 25, 2014 12:27 PM by loesco

    External Protocol Request..?


      I downloaded the Creative Cloud and when the app opened, I clicked to install photoshop. Once it finished installing, i tried to open it and it sent me to the website for the free trial... I clicked the download button but it came up with and External Protocol Request where it asked me if I wanted to launch request. When I chose to launch it took me no where and nothing is downloaded...? I just recently purchased a Surface Pro 2... can anyone help with this?

        • 1. Re: External Protocol Request..?

          same thing happened to me. i ran the troubleshpoter and it says it's incompatible. i had the creative cloud going yesterday and was in the process of downloading phptoshop. but then it crashed and i cant open it at all.


          i turned off my firewall program whivh was not letting me run downloads from apps. so far this has gotten creative cloud to run.