1 Reply Latest reply on Dec 2, 2013 8:41 AM by Peter Spier

    Indesign CS5 crash during startup - problem with Graphics.rpln

    maxkmv

      I work in an architectural company and already several of our computers have experienced this very rare and unusual behaviour. During start up of Indesign (not clicking on any file but just launching Indesign) it crashes with the following error:

       

      "Adobe Indesign CS5 has stopped working"

       

      We use Windows 7 64bit, so the first step I did - I went into Application Log which says, so appears to be a problem with Graphics.rpln.

       

      -=-=-=-=-=-=-=-=-=-=-===-=-

      Fault bucket 1848500921, type 1

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

      Problem signature:

      P1: InDesign.exe

      P2: 7.0.0.355

      P3: 4bad00be

      P4: GRAPHICS.RPLN

      P5: 7.0.0.355

      P6: 4bad03d3

      P7: c0000005

      P8: 0004e1e2

      P9:

      P10:

       

      Attached files:

      C:\Users\User\AppData\Local\Temp\WER162E.tmp.WERInternalMetadata.xml

       

      These files may be available here:

      C:\Users\User\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_InDesign.exe_b042 ec9a818cb8fb57eefe0aacb41c22fdcbb8_10c12aa8

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 9e59fc2c-5b68-11e3-908c-f46d0497fc9b

      Report Status: 0

      -=-=-=-=-=-=-=-=-=-=-===-=-

       

      I have tried everything I could think of - removed and reinstalled Adobe CS5, manually removed Adobe folders under %Appdata%\Local and %Appdata%\Remote folders (why can't Adobe delete those things during uninstallation is always a total mystery), changed video adapter drivers, cleaned Temp folders, everything I knew...

       

      None of the other apps like Photoshop or Illustrator CS5 malfunction - only Indesign. What is going on?

       

      Can it conflict with other software we use? We have Bentley Microstation, 3D Max, Office 2010, Kaspersky Antivirus and LOGMEIN installed on this computer...Any clues, guys?