11 Replies Latest reply on Dec 2, 2013 11:52 AM by SCOLA

3D function disabled

SCOLA Dec 2, 2013 8:45 AM

We are having issues with the 3D function. We get the following message.

3D function is curently disabled due to Open GL being disabled. Hit OK to rastersize the 3D layer and continue laoding.

1. Re: 3D function disabled

c.pfaffenbichler Dec 2, 2013 8:47 AM (in response to SCOLA)

Version of Photoshop, OS, GPU, Photoshop > Preferences > Performance > Graphics Processor Settings, …?
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2. Re: 3D function disabled

SCOLA Dec 2, 2013 8:52 AM (in response to SCOLA)

CC/CS6 PhotohopV14.1.2x64
Windows 7 Home Premium 64bit
Graphics Card XFX R5 230 2GB

I am not sure what the rest is that you are asking or where to find it?
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3. Re: 3D function disabled

c.pfaffenbichler Dec 2, 2013 8:54 AM (in response to SCOLA)

Under the menu item »Photoshop« there should be an item »Preferences« etc.
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4. Re: 3D function disabled

c.pfaffenbichler Dec 2, 2013 8:58 AM (in response to SCOLA)

Your graphic display card does not seem to be on the list of tested ones.
http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html
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5. Re: 3D function disabled

SCOLA Dec 2, 2013 9:36 AM (in response to SCOLA)

So which graphics card will work that is less than $100?
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6. Re: 3D function disabled

SCOLA Dec 2, 2013 9:39 AM (in response to SCOLA)

Will this work?

PNY - GeForce GT 630 Graphic Card - 780 MHz Core - 2 GB DDR3 SDRAM - PCI Express 2.0 x16
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7. Re: 3D function disabled

Curt Y Dec 2, 2013 9:45 AM (in response to SCOLA)

Most cards will work, but need min. 512 mb VRAM. Check out this list and get a card that has rating at least 500, 1000 even better. http://www.videocardbenchmark.net/

Could not find your listed card, but there was geforce 230 with a ranking of 470. Seems like that should work.

Might want to pursue more investigation on image. Does it work with other images?
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8. Re: 3D function disabled

SCOLA Dec 2, 2013 10:02 AM (in response to SCOLA)

I am trying to look at the page but i do not understand what ranking you are talking about.
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9. Re: 3D function disabled

SCOLA Dec 2, 2013 10:09 AM (in response to SCOLA)

The R5 230 card that we have is working with CS5 3D
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10. Re: 3D function disabled

Curt Y Dec 2, 2013 10:14 AM (in response to SCOLA)

Each card has a passmark rank, the higher the faster the card.

Does this card really have 2gb of VRAM? The 3D for CS6 and CC needs at least 512 mb. CS5 was half that.
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11. Re: 3D function disabled

SCOLA Dec 2, 2013 11:52 AM (in response to SCOLA)

OK I just realized that when i open photo shop it says nothing about extended version. I can't even find extended version in the about photoshop. Could this be my problem?

I have the email that adobe sent me with order # customer # but no Serial #. Where would I find it?
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