LOL – funny, but a bit sad ;>)
Is this still the case? one of my project managers is so convinced that (techno-savvy) end users won't be happy having to unzip a set of WebHelp files that there is talk of exhuming .chm …
It is still the case and I really don't understand your project managers view. A techno-savvy end user should understand files are zipped to simplify sending.
It is a one off process and if you are installing software, then your developers and install it anyway.
Can you not put the help on a web server so that users do not have to install it?
See www.grainge.org for RoboHelp and Authoring tips
I ship mine out as a self-extracting exe file by using the same installer software we use to package our software (that’s in one project; the other gets sucked into the developers’ build).