@John – just a guess: are there unusual file names or folder names in the paths of the linked assets?
With unusual I mean "\" or "/" (possible on Macs). You'll get the idea…
Also check for Umlauts and other composite glyphs in file names or the whole paths like: "ü", "ö", "ä" or "é" etc.pp.
You say you're on Mavericks OSX 10.9. THIS could be a problem too.
If the linked images are the only problem you could open the Links Panel and copy the files to a new folder from there.
Yes, there are several files that use Swedish umlauts (å,ä,ö) in the document.
I've never had a problem packaging files like these before, in any previous version of InDesign, so this must be an issue that is new to CC. You imply that Mavericks could be a problem, how so? Changes to the underlying file system?
I tried following your advice to copy the files from the Links Panel, but that just resulted in another error message ("Unable to copy files").
I'll try to manually change all file names, update all links, and try packaging again.
Is anyone from Adobe reading this? This is a pretty serious bug in commercial software, and it needs to be adressed promptly.
@John – I cannot test with Mavericks. Not installed. And I'll hestitate to run InDesign on that…
So I cannot be of great help to that.
Bug reports can be send here:
Make sure that your case is a severe one.
You'll get no answer back through this channel…
Unless: you are participating in Adobe's beta programme for InDesign.
Maybe there is a chance for you to do so:
Just want to add:
Since you are already a member of CC, you also have access to InDesign CS6 or the CC representation that goes under version 8.0.2.
If this bug is crucial to your workflow you could switch to InDesign CS6 until this issue is solved. For exchange between CC v9.1.0 and CS6 v8.0.2 save your files to the IDML exchange format.
I didn't know I had access to CS6 or that Mavericks could be a problem, thanks for the info!
One weird thing I noticed is that all .ai files with umlauts were copied over to the package folder, but none of the umlaut-using .psd, .jpg or .tif files belonging to Photoshop were (the ones without umlauts copied over up until the first one using umlauts appeared in the list), so this narrows it down at least a little.
I've now deleted all umlauts and relinked all the files (300 files, phew...) and everthing works fine now. Many thanks for pointing me in the right direction!
@John – that's really strange… the thing with the file names depending on the file type. That could eleminate Mavericks a bit from the equation and put the weight more on InDesign CC.
1. You give it a go with InDesign CS6 v8.0.2 and tests are showing it will work fine in this regard.
2. The same composite characters are present in both file types, the ai files and the PhotoShop ones. On a Mac OSX characters for files and folders can consist of "composite" components:
ü for example is a two component one: the u and the two dots above the u. On a machine with MS Windows, this is not the case…
InDesign CC was programmed from scratch for a 64 bit architecture. So it could be a severe bug in InDesign CC.
Maybe other readers in this forum could test for these cases…
Yep, this is a really annoying bug...
I'm unable to open InDesign files with "ÅÄÖ" in the file name, can't place or import images/files with "ÅÄÖ" in their file name and all links in documents that have been created using files with "ÅÄÖ" in the name are broken/missing if I open in my install of CC..
Hello, Did anyone find out what the problem is? I installed a new macmini yesterday and today I was unable to package the annual report I am working on. I'm using InDesign CS6. I get the same message "unable to copy files". None of the files are copied, no folder is created and there is no explanation why the files couldn't be copied. Now I have create my own final artwork folder and relink all of the files manually?
I solved the problem by removing all of the hyphens and underscores in the names. These were apparently regarded as "illegal"!?