1 Reply Latest reply on Dec 3, 2013 10:05 AM by Jeff_Coatsworth

    Search Tab shows alphabet and numbers

    Tech Writer KC Level 1

      We have a customer with search issues. Our help is WebHelp built in RH10. Our customer runs our software (and help) on a Citrix server with IE9/Windows Server 2008 R2 Enterprise. At least one user terminal has IE8/Windows XP Professional (ver. 2002 SP 3).

       

      When they run our help and click on the Search tab, following is displayed:

       

      Searchissue.JPG

       

      Any ideas on what's causing this?