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1. Re: Recently, Creative Cloud experienced an outage with a service provider...
edsager Dec 3, 2013 2:48 PM (in response to edsager)A new wrinkle:
After waiting more than 2 hours on the Live Chat, the person attempting to assist me did not understand my very clearly described issue...and my issue had nothing to do with the recent Adobe security issues, despite what the Live Chat person thought.
After copying and pasting what I typed above, I was told the Live Chat person could not help me and that I needed to contact tech support. Yet, the Live Chat is what was suggested in the aforementioned email Adobe sent me in order for me to receive assistance.
A total wait and communication time of 2 hours 19 minutes.
I called tech support after the end of the Live Chat and was told the wait time was between 57 minutes and 1 hour 17 minutes. Yikes! Not again!
Oh, Adobe, wherefore hast thy customer service gone?
Anyway, if people do not have an answer for my question stated in the first post of this thread, is there anyone who knows when is the best time/day to call tech support to actually get assistance?
Thank you,
edsager
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2. Re: Recently, Creative Cloud experienced an outage with a service provider...
Ken G. RiceDec 11, 2013 6:28 PM (in response to edsager)
@edsager - I will investigate what is happening with your "Recovered" folder. My direct email is kenrice@adobe.com.
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3. Re: Recently, Creative Cloud experienced an outage with a service provider...
edsager Dec 12, 2013 3:10 AM (in response to Ken G. Rice)Thank you, Ken.
I found a partial workaround:
I have the names and extensions of some of the photos that were lost and recovered, so I search for the names and transfer one (1) image at a time to a different folder.
Slow, but I have my Christmas photos.
Ken, please note that I was able to move the entire folder entitled, "Recovered" into a file folder entitled, "Recovered_Top_Folder." I thought it might help...I was wrong.
Thanks again,
edsager