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I purchased a ticket on line and saved the file to my desktop to print at a later date, however, I am not able to open the file. I get the following message: "Ticket_40f6d0fd-1b68-4af8-8b1a-94458395fb71_517107_4.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." Does anyone know what I need to do to open the file. Thanks.