13 Replies Latest reply on Dec 4, 2013 3:24 PM by Michudy31

    Photoshop CC - Crash

    oh_apollo Level 1

      Hey Guys. I have a weird issue with CC. It's practically unuseable at the moment.

       

      When I use the program, if I try to transform objects, or use the text tool it crashes instantly.

       

      When it loads, I get a message about it encountering a problem with the display driver.. and it disables enhancements which use the graphics hardware

       

      Also says I need 512mb of video ram for 3d.. I have 2gb!

       

      I've tried resetting the preferences!

       

      I'm running windows 7 with 64 bit, with 64bit CC

        • 1. Re: Photoshop CC - Crash
          oh_apollo Level 1

          No luck yet. Still haven't found a fix.

          • 2. Re: Photoshop CC - Crash
            SG... Adobe Employee

            Hi,

             

            Did this only start happening after you removed the AMD OCL driver to fix your Premiere crash? What driver version do you have installed for the ATI video card?

             

            Can you go to Help> System Info... and copy/paste the text in a reply? I want to see what Ps verision you have, as well as what GPU stats are getting reported to Ps by your OS.

             

            regards,

            steve

            • 3. Re: Photoshop CC - Crash
              oh_apollo Level 1

              Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64

              Operating System: Windows 7 64-bit

              Version: 6.1 Service Pack 1

              System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

              Physical processor count: 4

              Processor speed: 3400 MHz

              Built-in memory: 8086 MB

              Free memory: 5203 MB

              Memory available to Photoshop: 7115 MB

              Memory used by Photoshop: 70 %

              Image tile size: 1024K

              Image cache levels: 4

              Photoshop crashed on 03/12/2013 at 21:55:03 (GetImageViewResourceSharingGLContext)

              The GPU Sniffer crashed on 04/12/2013 at 18:10:41

              Display: 1

              Display Bounds: top=0, left=0, bottom=1080, right=1920

              Display: 2

              Display Bounds: top=349, left=-1440, bottom=1249, right=0

              OpenGL Drawing: Disabled.

              OpenGL Allow Old GPUs: Not Detected.

              Serial number: 90970734266305482944

              Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

              Temporary file path: C:\Users\MEBRU~1\AppData\Local\Temp\

              Photoshop scratch has async I/O enabled

              Scratch volume(s):

                Startup, 232.7G, 12.2G free

              Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

              Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

               

               

              Installed components:

                 ACE.dll   ACE 2013/07/14-12:09:50   79.543790   79.543790

                 adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

                 AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

                 AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484

                 AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517

                 AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

                 AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481

                 AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481

                 AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481

                 adobe_caps.dll   Adobe CAPS   7,0,0,21  

                 AGM.dll   AGM 2013/07/14-12:09:50   79.543790   79.543790

                 ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

                 aif_core.dll   AIF   5.0   79.534508

                 aif_ocl.dll   AIF   5.0   79.534508

                 aif_ogl.dll   AIF   5.0   79.534508

                 amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

                 ARE.dll   ARE 2013/07/14-12:09:50   79.543790   79.543790

                 AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                 AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                 Bib.dll   BIB 2013/07/14-12:09:50   79.543790   79.543790

                 BIBUtils.dll   BIBUtils 2013/07/14-12:09:50   79.543790   79.543790

                 boost_date_time.dll   DVA Product   7.0.0  

                 boost_signals.dll   DVA Product   7.0.0  

                 boost_system.dll   DVA Product   7.0.0  

                 boost_threads.dll   DVA Product   7.0.0  

                 cg.dll   NVIDIA Cg Runtime   3.0.00007  

                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                 CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

                 CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

                 CoolType.dll   CoolType 2013/07/14-12:09:50   79.543790   79.543790

                 dvaaudiodevice.dll   DVA Product   7.0.0  

                 dvacore.dll   DVA Product   7.0.0  

                 dvamarshal.dll   DVA Product   7.0.0  

                 dvamediatypes.dll   DVA Product   7.0.0  

                 dvaplayer.dll   DVA Product   7.0.0  

                 dvatransport.dll   DVA Product   7.0.0  

                 dvaunittesting.dll   DVA Product   7.0.0  

                 dynamiclink.dll   DVA Product   7.0.0  

                 ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742

                 FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561

                 filter_graph.dll   AIF   5.0   79.534508

                 icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                 icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                 imslib.dll   IMSLib DLL   7.0.0.116  

                 JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139

                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                 libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                 LogSession.dll   LogSession   2.1.2.1785  

                 mediacoreif.dll   DVA Product   7.0.0  

                 MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029

                 msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                 msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                 msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                 msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                 msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                 msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 PatchMatch.dll   PatchMatch 2013/06/11-12:08:08   79.542390   79.542390

                 pdfsettings.dll   Adobe PDFSettings   1.04  

                 Photoshop.dll   Adobe Photoshop CC   CC  

                 Plugin.dll   Adobe Photoshop CC   CC  

                 PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.0.1.34  

                 PSArt.dll   Adobe Photoshop CC   CC  

                 PSViews.dll   Adobe Photoshop CC   CC  

                 SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742

                 ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742

                 svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                 tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                 updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

                 WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

               

               

               

               

              Required plug-ins:

               

               

                 3D Studio 14.1.2 (14.1.2 x001)

                 Accented Edges 14.1.2

                 Adaptive Wide Angle 14.1.2

                 Angled Strokes 14.1.2

                 Average 14.1.2 (14.1.2 x001)

                 Bas Relief 14.1.2

                 BMP 14.1.2

                 Camera Raw 8.2

                 Camera Raw Filter 8.2

                 Chalk & Charcoal 14.1.2

                 Charcoal 14.1.2

                 Chrome 14.1.2

                 Cineon 14.1.2 (14.1.2 x001)

                 Clouds 14.1.2 (14.1.2 x001)

                 Collada 14.1.2 (14.1.2 x001)

                 Color Halftone 14.1.2

                 Colored Pencil 14.1.2

                 CompuServe GIF 14.1.2

                 Conté Crayon 14.1.2

                 Craquelure 14.1.2

                 Crop and Straighten Photos 14.1.2 (14.1.2 x001)

                 Crop and Straighten Photos Filter 14.1.2

                 Crosshatch 14.1.2

                 Crystallize 14.1.2

                 Cutout 14.1.2

                 Dark Strokes 14.1.2

                 De-Interlace 14.1.2

                 Dicom 14.1.2

                 Difference Clouds 14.1.2 (14.1.2 x001)

                 Diffuse Glow 14.1.2

                 Displace 14.1.2

                 Dry Brush 14.1.2

                 Eazel Acquire 14.1.2 (14.1.2 x001)

                 Embed Watermark 4.0

                 Entropy 14.1.2 (14.1.2 x001)

                 Extrude 14.1.2

                 FastCore Routines 14.1.2 (14.1.2 x001)

                 Fibers 14.1.2

                 Film Grain 14.1.2

                 Filter Gallery 14.1.2

                 Flash 3D 14.1.2 (14.1.2 x001)

                 Fresco 14.1.2

                 Glass 14.1.2

                 Glowing Edges 14.1.2

                 Google Earth 4 14.1.2 (14.1.2 x001)

                 Grain 14.1.2

                 Graphic Pen 14.1.2

                 Halftone Pattern 14.1.2

                 HDRMergeUI 14.1.2

                 IFF Format 14.1.2

                 Ink Outlines 14.1.2

                 JPEG 2000 14.1.2

                 Kurtosis 14.1.2 (14.1.2 x001)

                 Lens Blur 14.1.2

                 Lens Correction 14.1.2

                 Lens Flare 14.1.2

                 Liquify 14.1.2

                 Matlab Operation 14.1.2 (14.1.2 x001)

                 Maximum 14.1.2 (14.1.2 x001)

                 Mean 14.1.2 (14.1.2 x001)

                 Measurement Core 14.1.2 (14.1.2 x001)

                 Median 14.1.2 (14.1.2 x001)

                 Mezzotint 14.1.2

                 Minimum 14.1.2 (14.1.2 x001)

                 MMXCore Routines 14.1.2 (14.1.2 x001)

                 Mosaic Tiles 14.1.2

                 Multiprocessor Support 14.1.2 (14.1.2 x001)

                 Neon Glow 14.1.2

                 Note Paper 14.1.2

                 NTSC Colors 14.1.2 (14.1.2 x001)

                 Ocean Ripple 14.1.2

                 Oil Paint 14.1.2

                 OpenEXR 14.1.2

                 Paint Daubs 14.1.2

                 Palette Knife 14.1.2

                 Patchwork 14.1.2

                 Paths to Illustrator 14.1.2

                 PCX 14.1.2 (14.1.2 x001)

                 Photocopy 14.1.2

                 Photoshop 3D Engine 14.1.2 (14.1.2 x001)

                 Photoshop Touch 14.0

                 Picture Package Filter 14.1.2 (14.1.2 x001)

                 Pinch 14.1.2

                 Pixar 14.1.2 (14.1.2 x001)

                 Plaster 14.1.2

                 Plastic Wrap 14.1.2

                 PNG 14.1.2

                 Pointillize 14.1.2

                 Polar Coordinates 14.1.2

                 Portable Bit Map 14.1.2 (14.1.2 x001)

                 Poster Edges 14.1.2

                 Radial Blur 14.1.2

                 Radiance 14.1.2 (14.1.2 x001)

                 Range 14.1.2 (14.1.2 x001)

                 Read Watermark 4.0

                 Reticulation 14.1.2

                 Ripple 14.1.2

                 Rough Pastels 14.1.2

                 Save for Web 14.1.2

                 ScriptingSupport 14.1.2

                 Shake Reduction 14.1.2

                 Shear 14.1.2

                 Skewness 14.1.2 (14.1.2 x001)

                 Smart Blur 14.1.2

                 Smudge Stick 14.1.2

                 Solarize 14.1.2 (14.1.2 x001)

                 Spatter 14.1.2

                 Spherize 14.1.2

                 Sponge 14.1.2

                 Sprayed Strokes 14.1.2

                 Stained Glass 14.1.2

                 Stamp 14.1.2

                 Standard Deviation 14.1.2 (14.1.2 x001)

                 STL 14.1.2 (14.1.2 x001)

                 Sumi-e 14.1.2

                 Summation 14.1.2 (14.1.2 x001)

                 Targa 14.1.2

                 Texturizer 14.1.2

                 Tiles 14.1.2

                 Torn Edges 14.1.2

                 Twirl 14.1.2

                 Underpainting 14.1.2

                 Vanishing Point 14.1.2

                 Variance 14.1.2 (14.1.2 x001)

                 Variations 14.1.2 (14.1.2 x001)

                 Water Paper 14.1.2

                 Watercolor 14.1.2

                 Wave 14.1.2

                 Wavefront|OBJ 14.1.2 (14.1.2 x001)

                 WIA Support 14.1.2 (14.1.2 x001)

                 Wind 14.1.2

                 Wireless Bitmap 14.1.2 (14.1.2 x001)

                 ZigZag 14.1.2

               

               

              Optional and third party plug-ins: NONE

               

               

              Plug-ins that failed to load: NONE

               

               

              Flash: NONE

              Installed TWAIN devices: NONE

               

               

              It's happened since I first installed it.

               

              I have a 7850 2gb, driver version 13.152.1.8-131008a-163824C-ATI

              • 4. Re: Photoshop CC - Crash
                SG... Adobe Employee

                Hi,

                 

                Thanks for the info. Your GPU is not clearing the startup check and GPU features are being disabled. Can you try uninstalling the 13.9 drivers and then reinstall?

                 

                http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

                 

                I have the ATI Radeon HD 5870 running on Win7 x64 with 13.9 installed, and the 7850 should work fine as a far as I know.

                 

                regards,

                steve

                • 5. Re: Photoshop CC - Crash
                  SG... Adobe Employee

                  Hi,

                   

                  Adding in a tech doc that covers driver installation a bit more in depth for any future searcher that finds this thread.

                   

                  http://helpx.adobe.com/creative-suite/kb/update-graphics-driver-windows-7.html

                   

                  regards,

                  steve

                  • 6. Re: Photoshop CC - Crash
                    oh_apollo Level 1

                    Hey Steve, thanks for your help so far.

                     

                    I currently use two graphics cards (HD4000 which is intergrated, and 7850)

                     

                    It seems that photoshop is having the issues with the HD4000 and not the 7850.

                     

                    I've been advised to only use one screen, one card.. but this is a nuisence since I've always worked dual screen with CS5 (and that worked fine until I upgraded to CC)

                     

                    Any way to set PS to default the 7850?

                     

                    Thanks,

                     

                    Ben

                    • 7. Re: Photoshop CC - Crash
                      SG... Adobe Employee

                      Hi Ben,

                       

                      I think I can help, but need to double check as I don't have an integrated Intel on my setup. Basically, you can try disabling the HD4000 via Win Device Manager, thereby forcing your discrete 7850 to be used. Unfortunately that is a system wide chnage and not specific to just the Ps application.

                       

                      I'm also pretty sure we are looking at improving this for future versions, as more machines are including combination GPU solutions to handle various power consumption scenarios.

                       

                      regards,

                      steve

                      • 8. Re: Photoshop CC - Crash
                        SG... Adobe Employee

                        Hi Ben,

                         

                        What is the make and model for your machine?

                         

                        regards,

                        steve

                        • 9. Re: Photoshop CC - Crash
                          oh_apollo Level 1

                          Hey Steve,

                           

                          it's a custom built computer, but essentially it's the following;

                           

                           

                          Asrock Z77 Extreme4

                          8Gb DDR3

                          i5 3570K @ 3.4

                          HD 4000

                          2GB HD 7850 (Asustek)

                           

                          I have a 19" Monitor (connected VGA, HD4000)

                          and a 40" Samsung (3D) - connected HDMI  - 7850

                          • 10. Re: Photoshop CC - Crash
                            Michudy31 Level 1

                            I'm having the same problem. I am on Creative Cloud. Downloaded and installed Photoshop CC. Was working fine..until today. Program opens unresponsive; locks up. I uninstalled it, figuring I could reinstall...nothing! I am on deadline for a billboard. I did just update CC. Can I revert??

                            • 11. Re: Photoshop CC - Crash
                              SG... Adobe Employee

                              Hi Michudy13,

                               

                              It sounds like you have a slightly different problem. Ben is crashing on interaction, but you mention lock up on launch. Are you also seeing signs that the GPU features are being disabled? Do you have 2 video cards?

                               

                              I will certainly try to help out; I just want to make sure I don't conflate your issue with a 2 active video card issue.

                               

                              What were you thinking to revert to; an earlier version of Ps CC? Do you have problems with Ps CS6 too?

                               

                              regards,

                              steve

                              • 12. Re: Photoshop CC - Crash
                                SG... Adobe Employee

                                Hi Ben,

                                 

                                HP has some tech docs around working wth switchable graphics, and it looks like they had to update the BIOS in a few cases where Discrete GPUs weren't enabling correctly. Have you looked at the ATI Catalyst Control Center in the Power section? Does it show 'Switchable Graphics'?

                                 

                                Is it possible to hook up your 19" to the 7850, or does that compromise the 40" then? I see how you can't disable the HD4000 given your current setup, w/o moving over to a single card.

                                 

                                regards,

                                steve

                                • 13. Re: Photoshop CC - Crash
                                  Michudy31 Level 1

                                  Thanks for your reply. I don't think I have 2 video cards. Yes, prob

                                  different issue.

                                   

                                  I was thinking maybe CC. Don't have PS CS6. New subscriber, son actually.

                                   

                                  Thanks,

                                  Judy