13 Replies Latest reply on Dec 11, 2013 9:11 AM by cblair2@rochester.rr.com

    InDesign CS5 won't launch on Mac OS 10.8.3

    cblair2@rochester.rr.com Level 1

      InDesign CS5 won't launch on Mac OS 10.8.3

        • 1. Re: InDesign CS5 won't launch on Mac OS 10.8.3
          Peter Spier Most Valuable Participant (Moderator)

          Not much to go on, there..

           

          What happens when you try? Error messages? Crash?

           

          Was 10.8.3 an upgrade or a clean install? Was CS5 installed before or after?

          • 2. Re: InDesign CS5 won't launch on Mac OS 10.8.3
            cblair2@rochester.rr.com Level 1

            Hi Peter:

             

            I was using InDesign CS5 on my Mac Book Pro 17 and then purchased a new MacPro. I Transferred everything to my new laptop and every thing works except for InDesign and my Microsoft applications such as word, and Excell.

             

            InDesign starts to launch and says "InDesign Quit Unexpectedly"

             

            The first part of the code that comes up says as follows:

             

            Process:         Adobe InDesign CS5 [3033]

            Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

            Identifier:      com.adobe.InDesign

            Version:         7.0.4.553 (7040)

            Code Type:       X86 (Native)

            Parent Process:  launchd [135]

            User ID:         501

             

             

            Date/Time:       2013-12-05 06:10:25.960 -0500

            OS Version:      Mac OS X 10.8.3 (12D78)

            Report Version:  10

             

             

            Interval Since Last Report:          130752 sec

            Crashes Since Last Report:           3

            Per-App Interval Since Last Report:  50 sec

            Per-App Crashes Since Last Report:   3

            Anonymous UUID:                      BB417D8B-149A-973E-8589-EDF00425A8E0

             

             

            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

             

             

            Exception Type:  EXC_BAD_ACCESS (SIGBUS)

            Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000038

             

             

            VM Regions Near 0x38:

            --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

                __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

             

             

            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

            0   dyld                                    0x8fee48d3 ImageLoader::isLinked() const + 11

            1   dyld                                    0x8fee24d3 NSLinkModule + 102

            2   libdyld.dylib                           0x924da303 NSLinkModule + 87

            3   com.adobe.InDesign.Font Manager          0x10315bc8 TINglue_version + 792

            4   com.adobe.InDesign.Font Manager          0x103165cf TIN_Startup + 177

            5   com.adobe.InDesign.Font Manager          0x1029c109 GetPlugIn + 17705

            6   ObjectModelLib.dylib                    0x010511b1 0x1038000 + 102833

            7   ObjectModelLib.dylib                    0x01051acb 0x1038000 + 105163

            8   ObjectModelLib.dylib                    0x01060386 0x1038000 + 164742

            9   ObjectModelLib.dylib                    0x01070c0d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23101

            10  ObjectModelLib.dylib                    0x0106c234 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196

            11  com.adobe.InDesign                      0x00002822 main + 82

            12  com.adobe.InDesign                      0x000027a6 start + 54

             

             

            Thread 1:: Dispatch queue: com.apple.libdispatch-manager

            0   libsystem_kernel.dylib                  0x96a3b9ae kevent + 10

            1   libdispatch.dylib                       0x935c9c71 _dispatch_mgr_invoke + 993

            2   libdispatch.dylib                       0x935c97a9 _dispatch_mgr_thread + 53

             

             

            Thread 2:

            0   libsystem_kernel.dylib                  0x96a3a8e2 __psynch_cvwait + 10

            1   libsystem_c.dylib                       0x98ac72e9 _pthread_cond_wait + 938

            2   libsystem_c.dylib                       0x98ac7572 pthread_cond_timedwait_relative_np + 47

            3   com.apple.CoreServices.CarbonCore          0x921e86ad TSWaitOnConditionTimedRelative + 177

            4   com.apple.CoreServices.CarbonCore          0x92134b8b MPWaitOnQueue + 261

            5   PMRuntime.dylib                         0x00014130 MemUtils::GetAvailMem() + 288

            6   com.apple.CoreServices.CarbonCore          0x921bba7b PrivateMPEntryPoint + 68

            7   libsystem_c.dylib                       0x98ac25b7 _pthread_start + 344

            8   libsystem_c.dylib                       0x98aacd4e thread_start + 34

             

             

            Thread 3:

            0   libsystem_kernel.dylib                  0x96a3b0ee __workq_kernreturn + 10

            1   libsystem_c.dylib                       0x98ac50ac _pthread_workq_return + 45

            2   libsystem_c.dylib                       0x98ac4e79 _pthread_wqthread + 448

            3   libsystem_c.dylib                       0x98aacd2a start_wqthread + 30

             

             

            Thread 4:

            0   libsystem_kernel.dylib                  0x96a3b0ee __workq_kernreturn + 10

            1   libsystem_c.dylib                       0x98ac50ac _pthread_workq_return + 45

            2   libsystem_c.dylib                       0x98ac4e79 _pthread_wqthread + 448

            3   libsystem_c.dylib                       0x98aacd2a start_wqthread + 30

             

             

            Thread 5:

            0   libsystem_kernel.dylib                  0x96a387d2 mach_msg_trap + 10

            1   libsystem_kernel.dylib                  0x96a37cb0 mach_msg + 68

            2   com.apple.CoreServices.CarbonCore          0x921e535b TS_exception_listener_thread + 89

            3   libsystem_c.dylib                       0x98ac25b7 _pthread_start + 344

            4   libsystem_c.dylib                       0x98aacd4e thread_start + 34

             

             

            Thread 6:

            0   libsystem_kernel.dylib                  0x96a3a8e2 __psynch_cvwait + 10

            1   libsystem_c.dylib                       0x98ac7280 _pthread_cond_wait + 833

            2   libsystem_c.dylib                       0x98b4d095 pthread_cond_wait$UNIX2003 + 71

            3   com.apple.CoreServices.CarbonCore          0x921e8492 TSWaitOnCondition + 128

            4   com.apple.CoreServices.CarbonCore          0x921e868e TSWaitOnConditionTimedRelative + 146

            5   com.apple.CoreServices.CarbonCore          0x92134b8b MPWaitOnQueue + 261

            6   AdobeACE                                0x0005a6f1 0x20000 + 239345

            7   AdobeACE                                0x0005a0ed 0x20000 + 237805

            8   com.apple.CoreServices.CarbonCore          0x921bba7b PrivateMPEntryPoint + 68

            9   libsystem_c.dylib                       0x98ac25b7 _pthread_start + 344

            10  libsystem_c.dylib                       0x98aacd4e thread_start + 34

             

             

            Thread 7:

            0   libsystem_kernel.dylib                  0x96a3a8e2 __psynch_cvwait + 10

            1   libsystem_c.dylib                       0x98ac7280 _pthread_cond_wait + 833

            2   libsystem_c.dylib                       0x98b4d095 pthread_cond_wait$UNIX2003 + 71

            3   com.apple.CoreServices.CarbonCore          0x921e8492 TSWaitOnCondition + 128

            4   com.apple.CoreServices.CarbonCore          0x921e868e TSWaitOnConditionTimedRelative + 146

            5   com.apple.CoreServices.CarbonCore          0x92134b8b MPWaitOnQueue + 261

            6   AdobeACE                                0x0005a6f1 0x20000 + 239345

            7   AdobeACE                                0x0005a0ed 0x20000 + 237805

            8   com.apple.CoreServices.CarbonCore          0x921bba7b PrivateMPEntryPoint + 68

            9   libsystem_c.dylib                       0x98ac25b7 _pthread_start + 344

            10  libsystem_c.dylib                       0x98aacd4e thread_start + 34

             

             

            Thread 8:

            0   libsystem_kernel.dylib                  0x96a3a8e2 __psynch_cvwait + 10

            1   libsystem_c.dylib                       0x98ac7280 _pthread_cond_wait + 833

            2   libsystem_c.dylib                       0x98b4d095 pthread_cond_wait$UNIX2003 + 71

            3   com.apple.CoreServices.CarbonCore          0x921e8492 TSWaitOnCondition + 128

            4   com.apple.CoreServices.CarbonCore          0x921e868e TSWaitOnConditionTimedRelative + 146

            5   com.apple.CoreServices.CarbonCore          0x92134b8b MPWaitOnQueue + 261

            6   AdobeACE                                0x0005a6f1 0x20000 + 239345

            7   AdobeACE                                0x0005a0ed 0x20000 + 237805

            8   com.apple.CoreServices.CarbonCore          0x921bba7b PrivateMPEntryPoint + 68

            9   libsystem_c.dylib                       0x98ac25b7 _pthread_start + 344

            10  libsystem_c.dylib                       0x98aacd4e thread_start + 34

             

             

            Thread 9:

            0   libsystem_kernel.dylib                  0x96a3a8e2 __psynch_cvwait + 10

            1   libsystem_c.dylib                       0x98ac72e9 _pthread_cond_wait + 938

            2   libsystem_c.dylib                       0x98b54af0 pthread_cond_wait + 48

            3   com.adobe.amt.services                  0x095a4126 C_AMTUISwitchSuppressUpdates + 16768

            4   com.adobe.amt.services                  0x0959cdb0 C_EULA_SetState + 2164

            5   com.adobe.amt.services                  0x095a418c C_AMTUISwitchSuppressUpdates + 16870

            6   libsystem_c.dylib                       0x98ac25b7 _pthread_start + 344

            7   libsystem_c.dylib                       0x98aacd4e thread_start + 34

             

             

            Thread 0 crashed with X86 Thread State (32-bit):

              eax: 0x000000f8  ebx: 0x00000006  ecx: 0x00000000  edx: 0xbfffe458

              edi: 0x12ece040  esi: 0xbfffe458  ebp: 0xbfffe3a8  esp: 0xbfffe3a8

               ss: 0x00000023  efl: 0x00010246  eip: 0x8fee48d3   cs: 0x0000001b

               ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

              cr2: 0x00000038

            Logical CPU: 0

             

            Greatly appreciate your help.

            Celeste

            • 4. Re: InDesign CS5 won't launch on Mac OS 10.8.3
              cblair2@rochester.rr.com Level 1

              Now I have folders all over my desktop...and still no solution. Seriously i am a designer not a tech person so if you could give a direct solution with steps I would appreciate it. I do not have the time or knowledge shuffling around through multiple instructions for various systems and versions of InDesign.

               

              Again I am working on MAC 10.8.3 and trying to get InDesign CS5 to launch with no success.

               

              Greatly appreciate a dummy version of how to solve this irritating problem!

              C

              • 5. Re: InDesign CS5 won't launch on Mac OS 10.8.3
                Peter Spier Most Valuable Participant (Moderator)

                Did you read the link in my previous message? That's pretty specific for what you need to do.

                • 6. Re: InDesign CS5 won't launch on Mac OS 10.8.3
                  cblair2@rochester.rr.com Level 1

                  I read it and did as it said and as I said I havefolders on my desktop that I do not know what to do with. What should I do with them??

                   

                  Also after following all the STEPS, it did not resolve the problem.

                   

                  C

                  • 7. Re: InDesign CS5 won't launch on Mac OS 10.8.3
                    Peter Spier Most Valuable Participant (Moderator)

                    I think you can delete those folders.

                     

                    Try going to Applications/InDesign/Plugins/Text (just winging the mac version of the path -- find the ID application folder and the plugins folder in that) and remove the SING plugin.

                    • 8. Re: InDesign CS5 won't launch on Mac OS 10.8.3
                      cblair2@rochester.rr.com Level 1

                      That did not work. I can tell by reading through other people have this issue. It would be nice if there was a solution as it has affected productivity. I just don't understand how Adobe could leave us hanging in the wind.

                      • 9. Re: InDesign CS5 won't launch on Mac OS 10.8.3
                        BobLevine MVP & Adobe Community Professional

                        You say you transfered everything to the new Mac...how did you do that?

                         

                        Hint: Migration assistant is the wrong answer.

                        • 10. Re: InDesign CS5 won't launch on Mac OS 10.8.3
                          cblair2@rochester.rr.com Level 1

                          As soon as I purchased this new laptop and booted it. it asked if I wanted to transfer files from another computer so I followed the instructions and transferred everything. By the way photoshop and illustrator work just fine.

                          celeste

                          • 11. Re: InDesign CS5 won't launch on Mac OS 10.8.3
                            Peter Spier Most Valuable Participant (Moderator)

                            OK, that's part of the problem for sure. ID is more sensitive to migration than the other two, but you may find you have problems with them down the road as well.

                             

                            You need to uninstall and do a clean install, then if you continue to get the same crash, try the SING fixes again.

                            • 12. Re: InDesign CS5 won't launch on Mac OS 10.8.3
                              BobLevine MVP & Adobe Community Professional

                              You should also update to 10.8.5 (I'd avoid Mavericks if you want to use

                              CS5). If you no longer have the CSf5 media available you can get it here:

                              http://prodesigntools.com/cs5-free-trial-downloads-now-available.html

                              • 13. Re: InDesign CS5 won't launch on Mac OS 10.8.3
                                cblair2@rochester.rr.com Level 1

                                I have had absolutely no luck with any of the suggestions to get CS5 working on Mountain Lion 10.8.5. I have spent days trying to resolve this. I have even spent a full day with an Adobe technical expert and I still have no resolution.

                                 

                                I am in the middle of deadlines and I really need help getting this issue resolved! HELP!!!!!!!!!!!!!!!!