1 Reply Latest reply on Dec 5, 2013 2:23 AM by sjpt

    too many devices notice

    lynnfitz

      I am getting a too many devices notice on my Nook HD+ after trying to connect to my Overdrive Media Console App to download books from Net Galley on this one device. I do not want to change my ID as suggested. I am a bookseller for Barnes and Noble and do not wish to change the ID for my Nooks. I did recently have to turn in a device for a new one and then received this message when trying to set up my Overdrive again with my Adobe account. What are my options? I am not a tech wiz! I just want to continue to read my galleys as I was able to do before I got a new Nook replacement device. Thank you.

        • 1. Re: too many devices notice
          sjpt Level 4

          You have a maximum of 6 devices you can use at a time on a given ID.

           

          1) If you want more than 6 active at a time, tough.

           

          2) If you have access to a running device you no longer need, deactivate it and that should free up a slot to allow you to activate a new device.

           

          3) If you have a device that is activated but which you have lost, past on or is broken etc so you can't deactivate it ...

           

          Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,

          or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice

          Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page.

          'Ask our experts' will indeed just lead you back to this forum.

          Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

          Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.

           

          They can reset your authorizations, and then you must reauthorize any devices you still need.

          (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)

           

          Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

          in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.

           

           

          If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.