1 Reply Latest reply on Dec 5, 2013 8:37 AM by sjpt

    Maximum number of activations

    PECourtejoie Adobe Community Professional

      Hello, a user posted in the French forum about the message that she used all her activations. She said that support reset the number, but she still has the issue: http://forums.adobe.com/thread/1348361?tstart=0

        • 1. Re: Maximum number of activations
          sjpt Level 4

          The only suggestions I can make are

           

          1. The reset takes some time to wanter throught the Adobe server system, and will become active soon (ish)

          2. The service rep on Adobe Chat did not do the reset correctly:
            maybe reset the wrong ID, or somehow made some other error

          I haven't heard of any way other than Live Chat of getting the reset done.

          So I suggest just trying Live Chat again ~ probably don't mention that you have already tried them as that just adds confusion.

           

          I'm copying and pasting a standard bit of text on the problem below ~

          as it is basically what has already been tried I don't think it will help much, but ...

          ~~

          Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,

          or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice

          Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page.

          'Ask our experts' will indeed just lead you back to this forum.

          Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

          Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.


          They can reset your authorizations, and then you must reauthorize any devices you still need.

          (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)


          Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

          in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.


          If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.