Support by phone for Flash Player is $39.99 per call, prepaid, and that's whether they can resolve the issue or not.
The number is 1 (800) 833-6687 and it's available Mon-Fri- 6am-7pm (PST) only.
This forum is a much cheaper, if not better, alternative.
There are VERY DETAILED instructions to do a complete "clean install" here: http://forums.adobe.com/thread/1343084
With the exception of accessing your [user]/Library folder (you can find it in your Home directory in Snow Leopard - it isn't hidden like in Lion or Mt. Lion) everything else is the same. If you follow those instructions to the letter, you'll be up and running in just a little time.
Thank you so much for your help. I have printed all the directions with pictures. Hopefully, I will be successful even if techno-ignorant.
Kathy M. (COGGMAMA - Colorado Great Grand Mama)
I can't thank you enough for all your help and patience. I followed your step by step instructions and it worked beautifully.
THAT's why I made that specific set of steps.
i recently added snow lleopard, blocked plug in preventing me to acess information on my computer.