1 Reply Latest reply on Dec 5, 2013 4:17 PM by Josh_Corey

    Billed twice


      Dear Admin,


      I signed up for basic service this past September, and I'm billed on the 7th of each month.  On September 17th, I paid $143.88 and upgraded to the annual Plus subscription.  I am still being charged for the monthly basic service at $14.99/mo. I'm also concerned that by cancelling one of the two open accounts, that somehow my entire account will stop functioning and I'll lose my forms.


      What would be great would be a refund for the past two or three and that I won't be charged again until my annual renewal at the end of the year.


      Thanks so much.