3 Replies Latest reply: Dec 7, 2013 6:46 PM by Viditude RSS

    Media Encoder CC x64 not opening

    Viditude Community Member

      I get the error "Adobe Media Encoder CC has stopped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

       

      I have a GeForce GTX 760 (if that matters).

       

      Media Encoder won't start via After Effects Export or by starting Media Encoder on it's own.

        • 1. Re: Media Encoder CC x64 not opening
          Mylenium CommunityMVP

          You need to provide a lot more details like exact system info, crash info from the event viewer and so on.

           

          Mylenium

          • 2. Re: Media Encoder CC x64 not opening
            Viditude Community Member

            The error I get is: "Adobe Media Encoder CC has stopped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." ... no crash info.

             

            I'm on PC using Windows 7.

             

            The GeForce GTX 760 upgrade was to version 331.93

             

            The stop working message occurs as Media Encoder is loading the Quicktime.prm

             

            I do purge memory and cache before kicking off the export. However, this happens if I'm just opening Media Encoder.

             

            Is their a way to reinstall Media Encoder?

            • 3. Re: Media Encoder CC x64 not opening
              Viditude Community Member

              I went back to the original GeForce driver and Media Encoder still goes back to the stopped responding at the point of the ImporterQuickTime.prn module is trying to load