15 Replies Latest reply on Dec 12, 2013 7:12 PM by John T Smith

    Adobe Premiere Pro Shuts Down My Computer While Exporting


      Adobe Premiere Pro CC has begun shutting down my computer during the exporting of a movie. I am on day three of the 30-day CC trial.


      I had success exporting a movie once the first time, on my first day of the trial. However, since then, I have had little luck.


      The computer shutting down has happened at various points along the exporting progress bar; sometimes around 45%, sometimes around 55%. When I reboot my computer, however, I see an incomplete, 0 kb file in my save location.


      I have tried disabling GPU rendering, but this did not help.


      The setting I have exported to each time (including the successful run) is YouTube 1080p 23(.etc) fps, with extra frame render quality turned both on and off.


      Is this a bug? Is there anything on my end that's causing it? What can I do?


      Thank you.


      System specifications:

      Windows 7 Home Premium, 64-bit

      Asus M4A78LT-M LE Motherboard

      Asus BIOS Version 0803

      AMD Athlon II X4 645, 3.10 GHz

      8GB RAM

      AMD Radeon HD 6790

      AMD Catalyst  Version 13.9

      AMD Driver Packaging Version